Vice President Operations

Hotel Polo Towers; Kolkata District; On-site; INR 1,600,000 - 2,600,000; Full time

Job summary

Hotel Polo Towers in Kolkata seeks a senior operations leader to drive multi-property oversight across the group's hotels, resorts, restaurants, and hospitality ventures. You will define strategic objectives, align brand standards, and ensure exceptional guest experiences while coordinating with corporate teams.

The role requires steering revenue growth, cost optimization, and KPI-driven performance, plus leadership of General Managers, with emphasis on succession planning, risk management, and

Job description

Key Responsibilities

• Develop and execute the operational strategy aligned with the Group's vision, business goals, and growth plans.
• Drive operational excellence across all properties.
• Establish annual business plans, budgets, and operational targets for all units.
• Lead expansion, pre-opening, and transition projects across the group.
• Identify opportunities for revenue enhancement and cost optimization.

Multi-Property Operations Management

• Oversee the complete operations of all hotels, resorts, restaurants, and hospitality businesses within the group
• Ensure consistent implementation of brand standards, SOPs, and guest service protocols
• Monitor operational KPIs and drive performance improvements across all properties
• Conduct regular property reviews and operational audits
• Ensure seamless coordination between units and corporate functions

Financial & Commercial Performance

• Drive achievement of annual revenue and EBITDA/GOP target
• Monitor departmental productivity, payroll percentages, and operational cost
• Ensure optimal utilization of resources and budget
• Review daily, weekly, and monthly business performance report
• Work closely with Revenue Management and Sales teams to maximize RevPAR, ADR, occupancy, banquet revenue, and F&B profitability
• Lead cost-control initiatives without compromising guest experience

Guest Experience & Brand Standard

• Champion a culture of exceptional guest service across all properties
• Monitor guest satisfaction scores, online reputation, and review platforms
• Drive service recovery initiatives and customer experience enhancement programs
• Ensure consistent luxury hospitality standards across the portfolio

Leadership & Talent Development

• Lead, mentor, and develop General Managers and senior leadership teams
• Build a high-performance culture focused on accountability and results
• Drive succession planning and leadership development initiatives
• Participate in key leadership hiring decisions across the group
• Ensure strong employee engagement and retention practices

Operational Compliance & Risk Management

• Ensure compliance with statutory, legal, safety, and hospitality regulations
• Oversee quality assurance, audit compliance, and risk mitigation measures
• Ensure adherence to food safety, fire safety, and security standards
• Manage crisis situations and business continuity planning

Pre-Opening & Expansion Projects

• Lead all hotel pre-opening activities from an operations perspective
• Support project teams in planning manpower, operating supplies, equipment, and budgets
• Ensure smooth launch and stabilization of new hotels and hospitality ventures
• Develop operational readiness plans for all upcoming projects

Business Development Support

• Provide operational inputs for acquisitions, management contracts, and new developments
• Participate in feasibility studies and market evaluations
• Identify new business opportunities and operational efficiencies