Vice President, Client Processing Manager

BNY; Pune District; On-site; INR 400,000 - 700,000; Full time

Benefits offered by this job

Competitive compensation

Wellbeing programs

Paid leaves

Job summary

BNY in Pune seeks a Vice President, Client Processing Manager to own end-to-end trade processing through settlement, lead a high-performing team, and act as primary contact for client queries and senior stakeholders.

You will drive process improvements, ensure regulatory compliance, and advance the digital/AI agenda to boost STP, efficiency, and risk management across daily operations.

Qualifications

• Bachelor’s degree in Business or Finance required.
• 8+ years in Transfer Agency or related financial services.
• Experience with trade processing, reconciliation, and client service.
• Strong leadership, collaboration, and client interaction skills.
• Interest in continuous learning and digital/AI process improvements.

Responsibilities

• Own end-to-end Trade processing until settlement, including controls and risk management.
• Serve as primary contact for process queries and senior stakeholder communication.
• Build trusted client relationships and ensure consistent service delivery.
• Ensure compliance with policies and regulatory requirements with timely escalations.
• Lead and manage the team, planning workload and coaching; performance reviews.
• Monitor knowledge and quality, drive continuous improvement.
• Identify risks, perform root cause analysis, implement corrective actions.
• Drive Digital/AI agenda to boost STP and efficiency; reduce operational risk.
• Lead business and change initiatives impacting day-to-day operations.

Skills

Leadership

Client communication

Team management

Process improvement

Digital tools & AI awareness

Education

Bachelor’s degree in Business/Finance or related field

Advanced degree or professional certifications (preferred)

Tools

Trade processing systems

Reconciliation tools

Job description

Vice President, Client Processing Manager

Responsibilities

• Own the end-to-end Trade processing until settlement, including task allocation, controls, quality, and risk management
• Act as the primary point of contact for process queries, client escalations, and senior stakeholder communication
• Build strong, trusted client relationships and ensure consistent, accurate service delivery
• Ensure full compliance with BNY policies and all regulatory daily, weekly, monthly, and annual requirements, including timely escalation of control breaches
• Lead and manage the team, including workload planning, performance management, coaching, training, and all related people processes
• Monitor team process knowledge and quality, providing regular feedback and driving continuous improvement
• Identify process risks and errors, ensure root cause analysis, and implement sustainable corrective actions
• Drive the Digital and AI agenda by identifying automation opportunities and embedding digital solutions to deliver higher STP, increased efficiency, and reduced operational risk
• Lead and coordinate business and change initiatives impacting day-to-day operations

Qualifications

• Bachelor’s degree in Business, Finance, or related field required.
• Advanced degree or professional certifications in finance or business administration preferred.
• Typically 8+ years of experience in Transfer Agency or related field within financial services.
• Good experience of Trade processing, reconciliation, client service and people management required.
• Strong leadership and collaboration skills across diverse teams, with excellent interpersonal skills for client interactions.
• Experience in holding teams responsible to department KRI’s and undertaking annual performance reviews with teams.
• Demonstrable interest in continuous learning and delivery of process improvements, including the use of digital tools and AI.

Benefits and Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

EEO Statement

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.