Specialist, Client Processing Representative II

BNY; Pune District; On-site; INR 400,000 - 560,000; Full time

Job summary

BNY is seeking a Specialist, Client Processing Representative in Pune to manage client transactions with precision and focus on client satisfaction. This role supports BNY's standards of integrity, collaboration, and client‑focused service while fostering operational excellence.

Successful candidates will leverage strong analytical and communication skills, work cross-functionally with internal teams, and ensure compliance with industry regulations and BNY policies to enhance the client

Qualifications

• Strong analytical skills with the ability to interpret transaction data and identify improvement opportunities.
• Excellent communication skills for effective client interaction and resolution of inquiries.
• Detail-oriented with a focus on accuracy in transaction processing and compliance with standards.

Responsibilities

• Execute client transactions efficiently and accurately.
• Resolve client inquiries promptly and ensure satisfaction.
• Collaborate with internal teams to ensure seamless processing.
• Analyze transaction data to identify trends and improvements.
• Maintain knowledge of regulations and BNY policies for compliance.
• Support initiatives to enhance the client experience.

Skills

Analytical skills

Excellent communication

Detail-oriented

Education

Bachelor's degree in Finance, Business Administration, or related field

Job description

POSITION SUMMARY

The Specialist, Client Processing Representative at BNY plays a crucial role in managing client transactions, ensuring accuracy, and enhancing client satisfaction. This position is integral to upholding BNY's strategic pillars by fostering trust, innovation, and operational excellence. The role supports BNY's principles by demonstrating integrity, collaboration, and client‑focused service. As part of the Client Processing job family, this role involves executing complex transactions and resolving client inquiries, contributing to a streamlined client experience.

PRIMARY RESPONSIBILITIES

• Execute client transactions efficiently and accurately, maintaining a high standard of service by demonstrating expertise in client processing.
• Resolve client inquiries and issues promptly, ensuring client satisfaction and adherence to BNY's service standards.
• Collaborate with internal teams to ensure seamless transaction processing, fostering a culture of teamwork and continuous improvement.
• Analyze transaction data to identify trends and opportunities for process optimization, contributing to operational excellence.
• Maintain up-to-date knowledge of industry regulations and BNY policies to ensure compliance in all client interactions.
• Support initiatives aimed at enhancing the client experience, aligning with BNY's focus on innovation and client trust.

EDUCATION / QUALIFICATIONS

• Bachelor's degree in Finance, Business Administration, or a related field preferred.

EXPERIENCE

• 0-5 years of experience.
• Experience in brokerage processing preferred.

SKILLS

• Strong analytical skills with the ability to interpret transaction data and identify improvement opportunities.
• Excellent communication skills for effective client interaction and resolution of inquiries.
• Detail-oriented with a focus on accuracy in transaction processing and compliance with standards.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.