Vice President, Client Processing Manager

The Bank of New York Mellon Corporation; Pune District; On-site; INR 450,000 - 750,000; Full time

Job summary

The Bank of New York Mellon Corporation in Pune seeks a Vice President, Client Processing Manager to lead end-to-end trade processing and client service. You will oversee a team, drive process discipline, quality and risk controls, and coordinate with senior stakeholders to deliver accurate, timely results.

Qualifications include a bachelor’s in business/finance and 8+ years in transfer agency or related fields, with an MBA preferred. A strong focus on digital tools and AI is encouraged.

Qualifications

• Bachelor’s degree in Business, Finance, or related field required.
• MBA or advanced degree preferred.
• Typically 8+ years of Transfer Agency or related experience in financial services.
• Experience in trade processing, reconciliation, client service and people management.
• Strong leadership and collaboration skills across diverse teams and stakeholders.
• Interest in continuous learning and applying digital tools and AI.

Responsibilities

• Own end-to-end trade processing until settlement, including task allocation, controls, quality and risk management.
• Serve as primary point of contact for process queries, client escalations and senior stakeholders.
• Build strong client relationships and ensure consistent, accurate service delivery.
• Ensure compliance with policies and regulatory requirements, including timely escalation of issues.
• Lead and manage the team, including workload planning, performance management, coaching and training.
• Monitor knowledge and quality, provide feedback and drive continuous improvement.
• Identify process risks, conduct root cause analysis and implement corrective actions.
• Drive digital and AI agenda by identifying automation opportunities and embedding digital solutions.
• Lead and coordinate business and change initiatives impacting day-to-day operations.

Skills

Team leadership

Process improvement

Trade processing

Customer relationship management

AI/digital tools awareness

Education

Bachelor's degree in Business/Finance/related field

MBA or advanced degree preferred

Tools

Automation tools

Job description

Vice President, Client Processing Manager

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Vice President, Client Processing Manager to join our Global Transfer Agency team. This role is located in Pune.

In this role, you’ll make an impact in the following ways:

• Own the end-to-end Trade processing until settlement, including task allocation, controls, quality, and risk management
• Act as the primary point of contact for process queries, client escalations, and senior stakeholder communication
• Build strong, trusted client relationships and ensure consistent, accurate service delivery
• Ensure full compliance with BNY policies and all regulatory daily, weekly, monthly, and annual requirements, including timely escalation of control breaches
• Lead and manage the team, including workload planning, performance management, coaching, training, and all related people processes
• Monitor team process knowledge and quality, providing regular feedback and driving continuous improvement
• Identify process risks and errors, ensure root cause analysis, and implement sustainable corrective actions
• Drive the Digital and AI agenda by identifying automation opportunities and embedding digital solutions to deliver higher STP, increased efficiency, and reduced operational risk
• Lead and coordinate business and change initiatives impacting day to day operations

To be successful in this role, we’re seeking the following:

• Bachelor’s degree in Business, Finance, or related field required.
• Advanced degree or professional certifications in finance or business administration preferred.
• Typically 8+ years of experience in Transfer Agency or related field within financial services.
• Good experience of Trade processing, reconciliation, client service and people management required.
• Strong leadership and collaboration skills across diverse teams, with excellent interpersonal skills for client interactions.
• Experience in holding teams responsible to department KRI’s and undertaking annual performance reviews with teams.
• Demonstrable interest in continuous learning and delivery of process improvements, including the use of digital tools and AI.

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• Most Just Companies, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.