Senior Vice President, Infrastructure Support Manager

BNY; Pune District; On-site; INR 2,600,000 - 6,000,000; Full time

Job summary

BNY in Pune seeks a Senior Vice President, Infrastructure Support Manager to oversee delivery, stability, security, and continuous improvement of network infrastructure services. You will lead asset lifecycle, vendor relationships, and IT financials while ensuring regulatory compliance and business continuity for network services.

The role emphasizes collaboration with infrastructure teams, external suppliers, and internal stakeholders to enhance operational resilience and cost-efficiency.

Qualifications

• Experience in IT service management, including coordinating network infrastructure and enterprise services.
• Experience in infrastructure operations, service delivery, and support for network environments.
• Experience managing IT asset inventories and third-party vendor relationships.
• Experience in IT financial management, including budgeting, forecasting, or cost control.
• Strong understanding of network security, vulnerability management, and compliance requirements.
• Excellent communication, organizational, stakeholder management, and problem-solving skills.

Responsibilities

• Maintaining accurate records of IT assets, including network components, hardware, and software, with strong controls around tracking, auditing, and lifecycle management.
• Driving service excellence through monitoring, performance management, and the identification of continuous improvement opportunities.
• Partnering with stakeholders across technology and business teams to understand service requirements, resolve issues, and provide updates on initiatives and performance.
• Managing external vendor relationships, including procurement coordination, contract support, service level oversight, and performance monitoring.
• Supporting IT financial management activities, including budget oversight, cost tracking, and optimization of infrastructure-related spend.
• Leading vulnerability management efforts across network services, ensuring timely identification, prioritization, and remediation of risks.
• Ensuring compliance with applicable regulatory, security, privacy, and operational requirements affecting network infrastructure.
• Managing the Secure Systems Development Lifecycle for network-related solutions and services.
• Fostering a collaborative, inclusive team environment that enables strong communication, accountability, and shared success.
• Supporting business continuity, resilience, and disaster recovery readiness for network services.

Skills

ITSM

Network infra

Vendor management

Asset lifecycle

Budgeting

Security/compliance

Stakeholder mgmt

Communication

Leadership

Job description

Job Description

We’re seeking a future team member for the role of Senior Vice President, Infrastructure Support Manager to join our TSG team. This role is located in Pune. BNY is seeking a Network IT Service Manager to oversee the delivery, stability, security, and continuous improvement of network infrastructure services. This role is responsible for ensuring the organization’s network environment and associated platforms remain reliable, compliant, secure, and cost-effective in support of business operations. The successful candidate will lead key service management activities across network, infrastructure reliability, IT asset lifecycle management, vendor oversight, financial management, vulnerability remediation, and regulatory compliance. This role will partner closely with infrastructure teams, external suppliers, and internal stakeholders to deliver high-quality services and strengthen operational resilience.

In This Role, You’ll Make An Impact By

• Maintaining accurate records of IT assets, including network components, hardware, and software, with strong controls around tracking, auditing, and lifecycle management.
• Driving service excellence through monitoring, performance management, and the identification of continuous improvement opportunities.
• Partnering with stakeholders across technology and business teams to understand service requirements, resolve issues, and provide updates on initiatives and performance.
• Managing external vendor relationships, including procurement coordination, contract support, service level oversight, and performance monitoring.
• Supporting IT financial management activities, including budget oversight, cost tracking, and optimization of infrastructure-related spend.
• Leading vulnerability management efforts across network services, ensuring timely identification, prioritization, and remediation of risks.
• Ensuring compliance with applicable regulatory, security, privacy, and operational requirements affecting network infrastructure.
• Managing the Secure Systems Development Lifecycle for network-related solutions and services.
• Fostering a collaborative, inclusive team environment that enables strong communication, accountability, and shared success.
• Supporting business continuity, resilience, and disaster recovery readiness for network services.

To be successful in this role, we’re seeking the following:

Required Qualifications

• Proven experience in IT service management, preferably supporting network infrastructure and enterprise services.
• Experience in infrastructure operations, service delivery, and support for network environments.
• Demonstrated experience managing IT asset inventories and third-party vendor relationships.
• Proven experience in IT financial management, including budgeting, forecasting, or cost control.
• Strong understanding of network security, vulnerability management, and compliance requirements.
• Excellent communication, organizational, stakeholder management, and problem-solving skills.

Preferred Qualifications

• Knowledge of IT service management frameworks such as ITIL.
• Experience working in highly regulated environments.
• Familiarity with cloud, data center, and enterprise infrastructure platforms.
• Relevant certifications in IT service management, networking, infrastructure, or cybersecurity.

Key Competencies

• Service Management and Delivery
• Network Infrastructure Operations
• IT Asset Lifecycle Management
• Vendor and Third-Party Oversight
• Financial and Budget Management
• Risk, Security, and Compliance
• Stakeholder Engagement
• Continuous Improvement
• Business Continuity and Resilience
• Team Collaboration and Leadership

About Us

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.

About The Team

At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom & BNY LinkedIn

Here’s a Few Of Our Recent Awards

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits And Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.