Vessel IT Service Desk Assistant Manager

TORM; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Bonus scheme

Pension

Flexible work hours

Job summary

TORM is seeking a Vessel IT Service Desk Assistant Manager to join its global team. You will provide day-to-day IT support on board our vessels, respond to incidents 24/7, and work with crew to troubleshoot and resolve issues.

The role requires about 6–8 years of hands-on IT infrastructure and service-desk experience, strong communication, and knowledge of vessel networks such as VSAT and FBB. You will coordinate with internal owners and external vendors to ensure uptime.

Qualifications

• 6–8 years of hands-on IT infrastructure and service desk experience.
• Ability to identify and resolve network, hardware, and software issues in a timely manner.
• Experience coordinating with internal system owners, external vendors, and users.

Responsibilities

• Day-to-day support of the computer networks on board TORM's vessels.
• Responding to issues reported via emails and phone (24*7).
• Troubleshoot IT problems with the crew and bring them to timely resolution.
• Support vessel networks, install software, upgrade applications, and provide bug fixes.
• Support vessel communications problems (VSAT, FBB).
• Develop test plans for packages and deployment.
• Execute hardware and software test procedures.

Skills

Network troubleshooting

IT end-user support

Vendor coordination

Communication skills

Tools

VSAT

FBB

Job description

Are you an IT professional looking for your next opportunity in TORM as a Vessel IT Service Desk Assistant Manager?

At TORM, our corporate functions work closely together with our shipping-specific roles to drive our business forward in the pursuit of innovation and excellence. By bringing together bright minds and positive attitudes, our organization has achieved its place as one of the world’s leading product tanker companies.

Your Role

Key Responsibilities

• Day-to-day support of the computer networks on board TORM's vessels
• Responding to issues reported via emails and phone (24*7)
• Working with the crew to troubleshoot IT related issues and bring them to a timely resolution
• Supporting the vessel networks, install software packages, install new applications, upgrade applications, and provide bug fixes
• Supporting TORM Vessels for Communication problems (VSAT, FBB)
• Developing test plans for the packages and deployment
• Executing hardware and software test procedures

Your Profile

We’re looking for a Vessel IT Service Desk Assistant Manager who thrives in a global, collaborative environment and can bring technical skills to the team.

To perform well in this role, you bring

• Around 6-8 years of hands-on experience supporting IT infrastructure, end-user systems, and software deployments in a service desk or technical support environment
• Ability to identify and resolve network, hardware, software, and communication issues in a timely manner
• Experience coordinating with internal system owners, external vendors, and users to resolve application and operational IT issues
• Working knowledge of vessel communication systems such as VSAT and FBB, and supporting connectivity-related incidents
• Strong communication and collaboration skills

What We Offer

At TORM, we are committed to people, communities, and the environment. We offer a competitive salary, along with a bonus scheme, pension, and flexible work hours to help you maintain a healthy balance between your personal and professional life.

We know that life can be unpredictable, which is why we provide the support you need to manage personal commitments - whether it’s caring for family or taking time for yourself.

You’ll have access to continuous learning and growth opportunities with a variety of initiatives, from local initiatives here, e.g., Fun club, TORM Family Day, Festival celebrations, CSR programs that help you connect, grow, and thrive.

At TORM, diversity and inclusion are integral to our performance. We welcome applicants from all backgrounds to share their unique perspectives and join us in shaping a diverse and inclusive future for the shipping industry.