Vendor & Partner Onboarding Specialist

EzyHelpers

Bengaluru South

On-site

INR 446,000 - 725,000

Full time

14 days+

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Benefits offered by this job

Travel allowance

Fuel allowance

Smartphone + data plan

Group medical insurance

Job summary

EzyHelpers in Bangalore seeks a Vendor & Partner Onboarding Specialist to build and maintain a robust partner network, verify and onboard vendors, and negotiate commercial terms. You’ll train vendor teams on SLAs and review performance monthly, expanding relationships where successful.

Role requires 2+ years in vendor operations, ability to travel for site visits, and fluency in Kannada, Hindi, and English. Day shift, 6 days/week, with travel across Bangalore.

Qualifications

2+ years vendor management, partnership operations, or B2B account management.
Comfort with commercial negotiation and contract paperwork.
Spoken Kannada + Hindi + English.
Two-wheeler for vendor site visits.
Process discipline — clean documentation, contract version control, SLA tracking.
Polished judgement — you’re the company’s face to many small businesses.
Comfort using spreadsheets and basic CRM.

Responsibilities

Source vendors across categories: ambulance, physiotherapy, equipment rental, pharmacy, lab pickup, geriatricians.
Run vendor verification: company registration, GST, insurance, references, on-site visit.
Negotiate commercial terms — pricing, SLAs, exclusivity, billing cadence.
Onboard partner teams on our process — escalation card, response SLAs, billing.
Maintain the partner directory and route requests to the right vendor.
Track partner performance against SLA every week.
Run monthly partner reviews — top performers get more volume; under-performers get warnings.
Handle vendor escalations and family complaints involving vendors.
Maintain commercial paperwork — agreements, renewals, indemnities.
Identify gaps in the partner network and proactively source.
Negotiate volume discounts as we grow.
Document the entire vendor lifecycle in our operations playbook.

Skills

Vendor management

Negotiation

Communication

Kannada

Hindi

English

Two-wheeler

CRM familiarity

Spreadsheets

Tools

CRM

Spreadsheets

Job description

Vendor & Partner Onboarding Specialist

EzyHelpers

Team: Partnerships & vendors

Location: Bangalore-wide (heavy intra-city travel for vendor site visits)

Contract: Full-time

Posted: 9 May 2026

About The Role

Care placements often need more than just a caregiver. An ambulance to bring the patient home from hospital. A physiotherapist to visit twice a week. An air mattress on rent for a bedridden patient. An ECG machine for a cardiac case. A pharmacy that delivers same-day. The Vendor Onboarding Specialist builds and maintains the network of partners that fills these needs. You source candidates, run them through our verification and quality check, sign them up on commercial terms, train their teams on our SLAs, and review their performance monthly. Where they fail, you replace them. Where they succeed, you expand the relationship.

What you'll do

Your day-to-day responsibilities

Source vendors across categories: ambulance, physiotherapy, equipment rental, pharmacy, lab pickup, geriatricians.
Run vendor verification: company registration, GST, insurance, references, on-site visit.
Negotiate commercial terms — pricing, SLAs, exclusivity, billing cadence.
Onboard partner teams on our process — escalation card, response SLAs, billing.
Maintain the partner directory and route requests to the right vendor.
Track partner performance against SLA every week.
Run monthly partner reviews — top performers get more volume; under-performers get warnings.
Handle vendor escalations and family complaints involving vendors.
Maintain commercial paperwork — agreements, renewals, indemnities.
Identify gaps in the partner network and proactively source.
Negotiate volume discounts as we grow.
Document the entire vendor lifecycle in our operations playbook.

Skills And Experience Required

2+ years vendor management, partnership operations, or B2B account management.
Comfort with commercial negotiation and contract paperwork.
Spoken Kannada + Hindi + English.
Two-wheeler for vendor site visits.
Process discipline — clean documentation, contract version control, SLA tracking.
Polished judgement — you’re the company’s face to many small businesses.
Comfort using spreadsheets and basic CRM.

Nice to have

Prior experience in hospital procurement, hospitality vendor management, or aggregator (Urban Company, Practo) operations.
Healthcare vendor network in Bangalore.
Comfort reading basic financial documents (vendor balance sheets, GST returns).
Familiarity with NABH or hospital quality standards.

Shift