Vendor & Partner Onboarding Specialist

EzyHelpers; Bengaluru; On-site; INR 446,000 - 725,000; Full time

Benefits offered by this job

Group medical insurance

Annual leave

Festival bonus

Quarterly off-sites

Job summary

EzyHelpers Bangalore is hiring a Vendor Operations Lead to build and manage our partner network for ambulance, physiotherapy, equipment, and pharmacy services. You will source vendors, verify quality, negotiate terms, train teams on SLAs, and review performance monthly.

The role requires strong negotiation, vendor management experience, and the ability to travel across the city to vendor sites. You will be the company’s face to many small partners and help expand our network as we scale.

Qualifications

• 2+ years vendor management or B2B ops experience.
• Comfort with commercial negotiation and contracts.
• Willing to travel for vendor site visits with a two-wheeler.
• Polished professional who represents the company to small businesses.
• Proficient with spreadsheets and basic CRM systems.

Responsibilities

• Source and onboard vendors across ambulance, physiotherapy, equipment rental, pharmacy, lab pickup and geriatric care.
• Onboard partner teams on process — escalation card, SLAs, billing.
• Maintain the partner directory and route requests to the right vendor.
• Track partner performance against SLA every week.
• Handle vendor escalations and family complaints.
• Maintain commercial paperwork — agreements, renewals, indemnities.
• Identify gaps in the partner network and proactively source.
• Negotiate volume discounts as we grow.
• Document the vendor lifecycle in our operations playbook.

Skills

Vendor management

Negotiation

CRM basics

Two-wheeler

Tools

CRM software

Spreadsheets

Job description

Sign up and integrate the ambulance, physio, equipment, and clinic partners that round out our care service. Operations-meets-BD role with negotiation authority. ₹40–65k/month + travel allowance.

Bangalore-wide (heavy intra-city travel for vendor site visits)

1,000+ families served We review every application Mutual fit response within 2 weeks

About the role

Care placements often need more than just a caregiver. An ambulance to bring the patient home from hospital. A physiotherapist to visit twice a week. An air mattress on rent for a bedridden patient. An ECG machine for a cardiac case. A pharmacy that delivers same-day. The Vendor Onboarding Specialist builds and maintains the network of partners that fills these needs. You source candidates, run them through our verification and quality check, sign them up on commercial terms, train their teams on our SLAs, and review their performance monthly. Where they fail, you replace them. Where they succeed, you expand the relationship.

What you'll do

• Source vendors across categories: ambulance, physiotherapy, equipment rental, pharmacy, lab pickup, geriatricians.
• Onboard partner teams on our process — escalation card, response SLAs, billing.
• Maintain the partner directory and route requests to the right vendor.
• Track partner performance against SLA every week.
• Handle vendor escalations and family complaints involving vendors.
• Maintain commercial paperwork — agreements, renewals, indemnities.
• Identify gaps in the partner network and proactively source.
• Negotiate volume discounts as we grow.
• Document the entire vendor lifecycle in our operations playbook.

What we're looking for

Skills and experience required

• 2+ years vendor management, partnership operations, or B2B account management.
• Comfort with commercial negotiation and contract paperwork.
• Two-wheeler for vendor site visits.
• Polished judgement — you’re the company’s face to many small businesses.
• Comfort using spreadsheets and basic CRM.

Nice to have

Bonus points if you have these

• Prior experience in hospital procurement, hospitality vendor management, or aggregator (Urban Company, Practo) operations.
• Familiarity with NABH or hospital quality standards.

Shift

• Daytime — 9 AM to 6 PM, 6 days/week. Sundays off.
• Travel + fuel allowance ₹4,000/month.
• Group medical insurance (family floater).
• Annual leave (20 days).
• Festival bonus + annual performance bonus.
• Quarterly off-sites.
• Year 1–2 · Senior Vendor Operations Lead.
• Year 2+ · Head of Operations / Head of Partnerships (₹70k–1.2L/month).