Value Delivery Manager (Phygital Application)

Axis My India; Mumbai; On-site; INR 1,800,000 - 3,600,000; Full time

Benefits offered by this job

Health insurance

Job summary

Axis My India Limited in Mumbai seeks a Value Delivery Manager for our Phygital Application to ensure timely, relevant, and personalized information, opportunities, and services for users. You will coordinate across Research, Data Centre, Technology, Content and Operations to deliver personalized value and maximize user engagement, with a focus on leveraging onboarding data and consumer insights.

The role demands strong understanding of user requirements, stakeholder collaboration, and the

Qualifications

• Graduate in any specialization.
• 8–10 years of working experience.
• Senior-tenured employee with prior managerial roles.

Responsibilities

• Accurately understand user requirements, preferences, and needs to enable relevant and personalized value delivery.
• Ensure seamless end-to-end delivery of benefits, services, and information to app users by coordinating with all relevant teams and stakeholders.
• Work closely with the Research team to ensure consumer insights and on-ground data are effectively collated, structured, and converted into actionable user intelligence.
• Leverage new user onboarding data to drive personalized content, recommendations, and engagement.
• Enable targeted user communication by ensuring the PEP team utilizes user data for delivering relevant and personalized information.
• Coordinate with the Data Research Center team to ensure timely user outreach for service listing and engagement.
• Drive and monitor service and product listing activities.

Education

Graduate (in any specialization)

Over 8-10 years working experience

Senior-tenured employee

Having held managerial positions before

Job description

Value Delivery Manager (Phygital Application)

Axis My India Limited is India’s leading consumer data intelligence company, committed to enabling data-driven decision-making. It has launched the "A" App , a people empowerment platform designed to enhance the lives of a billion citizens by providing access to authentic information and practical solutions for everyday needs. The app follows a PHYGITAL model, leveraging Axis My India’s vast network of 5,000+ locations across 700 districts. Powered by Google Cloud and Google Gen AI , it continuously learns and improves to deliver better user experiences. The company is spearheaded by Mr. Pradeep Gupta who is a leading name in market research and is India’s top psephologist.

Role Overview

The Value Delivery Manager, through our in house developed Phygital Application (People Empowerment Platform) is responsible for ensuring that every user (customer) receives timely,relevant, and personalized information, opportunities, services, and benefitsthrough our in-house developed ‘People Empowerment Platform (PEP)’. The rolefocuses on understanding user profiles and preferences, identifying authenticand valuable offerings from multiple sources, and ensuring that the rightcontent reaches the right user at the right time. The individual will act asthe central coordinator across Research, Data Centre, Technology, Content, andOperations teams to drive personalized value delivery and maximize userengagement and outcomes.

Requirements

Key Responsibilities

• Accuratelyunderstand user requirements, preferences, and needs to enable relevantand personalized value delivery.
• Ensureseamless end-to-end delivery of benefits, services, and information to appusers by coordinating with all relevant teams and stakeholders.
• Workclosely with the Research team to ensure consumer insights and on-grounddata are effectively collated, structured, and converted into actionableuser intelligence.
• Leveragenew user onboarding data to drive personalized content, recommendations,and engagement.
• Enabletargeted user communication by ensuring the PEP team utilizes user datafor delivering relevant and personalized information.
• Coordinatewith the Data Research Center team to ensure timely user outreach for servicelisting, and engagement.
• Drivingand monitoring service and product listing activities.

Skills and Competencies

• Pro-activeresult-oriented person
• Abilityto understand user requirements
• Strongorganizational and multitasking skills
• Passionand intent towards social service

Education and Experience

• Graduate(in any specialization)
• Over8-10 years working experience
• Seniortenured employee
• Havingheld managerial positions before
• Opportunity to make significant contributions for India’s foremost Consumer Data Intelligence Company.
• Competitive salary and health insurance package.
• Stay up to date on the latest industry trends and best practices.
• Walking distance from Chakala metro station, making commuting easy and convenient.

At Axis My India, we value discipline and focus. Our team members wear brand on sleeves, adhere to a no-mobile policy during work hours, and work from our office with alternate Saturdays off. If you thrive in a structured environment and are committed to excellence.

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