Value Delivery Manager (Phygital Application)

Axis My India; Mumbai; On-site; INR 3,000,000 - 5,000,000; Full time

Benefits offered by this job

Health insurance

Metro-access proximity

Job summary

Axis My India is seeking a senior Value Delivery Manager to oversee personalized information, services and benefits delivered through the People Empowerment Platform (PEP). You will coordinate across Research, Data Centre, Technology, Content and Operations to maximize user engagement.

Ideal candidates have 8–10 years of experience, managerial background, and a drive for social impact within a leading consumer data intelligence company in India. Mumbai-based role with onsite responsibilities.

Qualifications

• Pro-active, result-oriented professional with a focus on delivering customized value.
• Ability to map user needs to personalized offerings across platforms.
• Strong organization and multitasking abilities to coordinate cross-functional teams.
• Passion for social service and public empowerment.

Responsibilities

• Understand user requirements and curate personalized value delivery.
• Ensure end-to-end delivery of benefits and information via PEP platform.
• Collaborate with Research to convert consumer insights into actionable intelligence.
• Leverage onboarding data to drive personalized content and engagement.
• Drive targeted user communications using PEP data.

Skills

Pro-active results

Understand user requirements

Organizational skills

Social service mindset

Education

Graduate (any specialization)

Job description

About Axis My India

Axis My India Limited is India’s leading consumer data intelligence company, committed to enabling data-driven decision-making. It has launched the "A" App, a people empowerment platform designed to enhance the lives of a billion citizens by providing access to authentic information and practical solutions for everyday needs. The app follows a PHYGITAL model, leveraging Axis My India’s vast network of 5,000+ locations across 700 districts. Powered by Google Cloud and Google Gen AI, it continuously learns and improves to deliver better user experiences. The company is spearheaded by Mr. Pradeep Gupta who is a leading name in market research and is India’s top psephologist.

Role Overview

The Value Delivery Manager, through our in house developed Phygital Application (People Empowerment Platform) is responsible for ensuring that every user (customer) receives timely, relevant, and personalized information, opportunities, services, and benefits through our in-house developed ‘People Empowerment Platform (PEP)’. The role focuses on understanding user profiles and preferences, identifying authentic and valuable offerings from multiple sources, and ensuring that the right content reaches the right user at the right time. The individual will act as the central coordinator across Research, Data Centre, Technology, Content, and Operations teams to drive personalized value delivery and maximize user engagement and outcomes.

Key Responsibilities

• Accurately understand user requirements, preferences, and needs to enable relevant and personalized value delivery.
• Ensure seamless end-to-end delivery of benefits, services, and information to app users by coordinating with all relevant teams and stakeholders.
• Work closely with the Research team to ensure consumer insights and on-ground data are effectively collated, structured, and converted into actionable user intelligence.
• Leverage new user onboarding data to drive personalized content, recommendations, and engagement.
• Enable targeted user communication by ensuring the PEP team utilizes user data for delivering relevant and personalized information.
• Coordinate with the Data Research Center team to ensure timely user outreach for service listing, and engagement.
• Driving and monitoring service and product listing activities.

Skills And Competencies

• Pro-active result-oriented person
• Ability to understand user requirements
• Strong organizational and multitasking skills
• Passion and intent towards social service

Education And Experience

• Graduate (in any specialization)
• Over 8-10 years working experience
• Senior tenured employee
• Having held managerial positions before

Benefits

• Opportunity to make significant contributions for India’s foremost Consumer Data Intelligence Company.
• Competitive salary and health insurance package.
• Stay up to date on the latest industry trends and best practices.
• Walking distance from Chakala metro station, making commuting easy and convenient.