US Taxation Analyst

RGC Consulting; Hyderabad; On-site; INR 201,000 - 312,000; Full time

Job summary

RGC Consulting is hiring for an outbound sales/telecalling role in Hyderabad. The candidate will introduce our tax filing services to US-based individuals, understand client needs, and convert leads into clients. Training on US taxation basics will be provided.

The role requires excellent spoken English and Hindi, strong negotiation skills, and willingness to work in HITEC City office with shifting timings. Prior international voice process experience is a plus.

Qualifications

• Freshers to 3 years of experience in telecalling, telesales or a voice process.
• Excellent spoken English and Hindi.
• Strong convincing and negotiation skills.
• Confident, clear and polite on the phone.

Responsibilities

• Make outbound calls to US-based individuals and introduce our tax filing services.
• Understand each client's situation and explain how we can help.
• Handle questions and objections confidently and convert leads into clients.
• Follow up with prospects and existing clients by phone and email.
• Collect client details and documents and update them accurately in the CRM.
• Coordinate with the tax preparation team so clients get timely service.
• Meet daily and monthly call and conversion targets.

Skills

Telecalling

Telesales

Voice process

English

Hindi

Negotiation

CRM

Basic computer skills

Tools

CRM

Job description

Role & responsibilities

• - Make outbound calls to US-based individuals and introduce our tax filing services
• - Understand each client's situation and explain how we can help
• - Handle questions and objections confidently and convert leads into clients
• - Follow up with prospects and existing clients by phone and email
• - Collect client details and documents and update them accurately in the CRM
• - Coordinate with the tax preparation team so clients get timely service
• - Meet daily and monthly call and conversion targets

No prior tax knowledge is required. Full training on US taxation basics and our process will be provided.

Preferred candidate profile

• - Freshers to 3 years of experience in telecalling, telesales or a voice process
• - Excellent spoken English and Hindi
• - Strong convincing and negotiation skills
• - Confident, clear and polite on the phone
• - Basic computer skills
• - Willing to work in [shift timing] from our HITEC City office
• - International voice process experience is an advantage, not a must