US Client Services-Taxation

Crescent Tax Filing; Hyderabad; Sur place; INR 279 000 - 424 000; Plein temps

Résumé du poste

Crescent Tax Filing in Hyderabad is hiring for a US tax support associate. You will assist US clients with tax return filing queries, handle international calls, and explain procedures and required documents. Freshers and experienced candidates are welcome.

We value clear communication in English, strong customer service, and a service-oriented attitude. Night shifts aligned with US business hours are part of the role, with training provided and opportunities to grow in a dynamic offshore

Qualifications

• Graduation in Commerce or Finance preferred.
• Freshers and experienced candidates welcome.
• Good verbal communication and customer service skills.
• Comfortable handling international voice calls.

Responsabilités

• Assist US clients with tax return filing queries.
• Handle inbound and outbound international voice calls.
• Understand client requirements and provide support throughout the filing process.
• Explain filing procedures and required documentation to clients.
• Resolve client queries professionally and ensure customer satisfaction.
• Maintain clear communication and adhere to established process guidelines.

Connaissances

English communication

Interpersonal skills

Customer service

Listening skills

Night shift readiness

Formation

Graduate (Commerce or Finance preferred)

Description du poste

Role & Responsibilities

• Assist US clients with queries related to tax return filing.
• Handle inbound and outbound international voice calls.
• Understand client requirements and provide appropriate support throughout the tax filing process.
• Explain filing procedures and required documentation to clients.
• Resolve client queries professionally and ensure customer satisfaction.
• Maintain clear communication and adhere to established process guidelines.

Preferred Candidate Profile

• Any graduate; Commerce or Finance graduates preferred.
• Freshers and experienced candidates are welcome.
• Good verbal communication skills in English.
• Strong interpersonal, listening, and customer service skills.
• Customer-focused with a positive attitude and problem-solving abilities.
• Comfortable handling international voice calls.
• Willingness to work night shifts aligned with US business hours.