US Payroll Analyst

Tata Consultancy Services; Hyderabad; On-site; INR 500,000 - 900,000; Full time

Job summary

Tata Consultancy Services in Hyderabad, India, is seeking a Payroll Analyst to execute end-to-end US payroll with high accuracy and strict regulatory compliance, ensuring timely delivery.

You will handle queries by voice and email, perform reconciliations and audits, and coordinate with HR, Finance and external vendors to meet SLAs and quality standards.

Qualifications

• End-to-end US payroll processing and compliance.
• Handle employee queries via voice and email.
• Reconcile and report payroll figures across cycles.
• Coordinate with HR, Finance and external vendors.

Responsibilities

• Process end-to-end US payroll (weekly, bi-weekly, semi-monthly, monthly).
• Validate payroll inputs including new hires, terminations, bonuses, commissions, and deductions.
• Ensure compliance with US federal, state, and local payroll regulations.
• Calculate and verify payroll taxes including FICA, FUTA, SUTA, and federal/state income tax withholdings.
• Manage W-2, W-4, 1099 forms, and year-end activities.
• Handle employee and client payroll queries through voice and email support channels.
• Investigate payroll discrepancies and ensure timely resolution.
• Perform payroll audits, reconciliations, and reporting.
• Coordinate with internal teams (HR, Benefits, Finance) and external vendors.
• Ensure adherence to SLA timelines and quality standards in a client-facing environment.

Skills

Attention to detail

Accuracy

Payroll processing

Compliance

Confidentiality

Data integrity

Problem-solving

Education

B.Com / M.Com / MBA (Finance/HR)

Tools

ADP

SAP

Workday

Oracle

SNow

Job description

Job Summary

The Payroll Analyst is responsible for executing end-to-end US payroll processes with high accuracy and ensuring compliance with statutory regulations. The role supports timely payroll delivery, handles employee queries, and ensures reconciliation and reporting standards are met across payroll cycles.

Key Responsibilities

• Process end-to-end US payroll (weekly, bi-weekly, semi-monthly, monthly)
• Validate payroll inputs including new hires, terminations, bonuses, commissions, and deductions
• Ensure compliance with US federal, state, and local payroll regulations
• Calculate and verify payroll taxes including FICA, FUTA, SUTA, and federal/state income tax withholdings
• Manage W-2, W-4, 1099 forms, and year-end activities
• Handle employee and client payroll queries through voice and email support channels
• Investigate payroll discrepancies and ensure timely resolution
• Perform payroll audits, reconciliations, and reporting
• Coordinate with internal teams (HR, Benefits, Finance) and external vendors
• Ensure adherence to SLA timelines and quality standards in a client-facing environment

Required Qualifications

B.Com / M.Com / MBA (Finance/HR)

Experience Requirements

1 - 4 years of payroll experience

• Attention to detail and accuracy
• Knowledge of payroll processing and compliance
• Confidentiality and data integrity
• Problem-solving skills

Tools & Systems

ADP, SAP, Workday, Oracle (preferred), SNow

Stakeholder Interaction

Employees, HR, Finance teams

Success Metrics / KPIs

• Payroll accuracy
• SLA adherence
• Query resolution time
• Compliance adherence
• Excellent spoken English with a clear, neutral/global accent
• Strong articulation, pronunciation, and professional tone for US audiences
• Proven ability to handle voice-based interactions with US clients and employees
• Strong listening and comprehension skills, especially for accent diversity
• Ability to explain payroll calculations, tax deductions, and discrepancies clearly and confidently
• Professional phone etiquette with experience in client-facing/service environments

Communication Requirements

• Comfortable working in a voice + non-voice support model (calls, emails, case management systems)
• Experience handling high-volume employee queries over calls
• Willingness to work in US shifts / night shifts to support client time zones
• Prior exposure to HRO, BPO, or shared services environment preferred