Payroll Analyst

Tata Consultancy Services; Hyderabad; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Tata Consultancy Services is seeking a Payroll Analyst to execute end-to-end US payroll with accuracy and regulatory compliance in Hyderabad. You will handle inputs, tax calculations, and year-end forms while addressing employee inquiries and ensuring timely payments.

The role requires strong attention to detail, experience with payroll systems (ADP, SAP, Workday), and the ability to work with cross-functional teams in a client-facing environment.

Qualifications

• Bachelor’s or master’s degree in commerce or finance/HR.
• Minimum 14 years of payroll experience with US payroll knowledge.

Responsibilities

• Execute end-to-end US payroll processes across cycles.
• Validate inputs: hires, terminations, bonuses, deductions.
• Ensure compliance with US payroll regulations at federal/state/local levels.
• Calculate and verify payroll taxes (FICA, FUTA, SUTA, income tax).
• Manage year-end forms (W-2, W-4, 1099) and related activities.
• Respond to employee and client payroll queries via voice and email.
• Investigate discrepancies and ensure timely resolution.
• Perform audits, reconciliations, and reporting for payroll.
• Coordinate with HR, Benefits, Finance and external vendors.
• Maintain SLA adherence and quality in client-facing support.

Skills

Attention to detail

Payroll processing

Compliance

Confidentiality

Problem-solving

Education

B.Com / M.Com / MBA (Finance/HR)

Tools

ADP

SAP

Workday

Oracle

SNow

Job description

Payroll Analyst

Job Summary

The Payroll Analyst is responsible for executing end-to-end US payroll processes with high accuracy and ensuring compliance with statutory regulations. The role supports timely payroll delivery, handles employee queries, and ensures reconciliation and reporting standards are met across payroll cycles.

Key Responsibilities

• Process end-to-end US payroll (weekly, bi-weekly, semi-monthly, monthly)
• Validate payroll inputs including new hires, terminations, bonuses, commissions, and deductions
• Ensure compliance with US federal, state, and local payroll regulations
• Calculate and verify payroll taxes including FICA, FUTA, SUTA, and federal/state income tax withholdings
• Manage W-2, W-4, 1099 forms, and year-end activities
• Handle employee and client payroll queries through voice and email support channels
• Investigate payroll discrepancies and ensure timely resolution
• Perform payroll audits, reconciliations, and reporting
• Coordinate with internal teams (HR, Benefits, Finance) and external vendors
• Ensure adherence to SLA timelines and quality standards in a client-facing environment

Required Qualifications

B.Com / M.Com / MBA (Finance/HR)

Experience Requirements

14 years of payroll experience

Key Skills & Competencies

• Attention to detail and accuracy
• Knowledge of payroll processing and compliance
• Confidentiality and data integrity
• Problem-solving skills

Tools & Systems

ADP, SAP, Workday, Oracle (preferred), SNow

Stakeholder Interaction

Employees, HR, Finance teams

Success Metrics / KPIs

• Payroll accuracy
• SLA adherence
• Query resolution time
• Compliance adherence

Communication & Voice Skills (Mandatory)

• Excellent spoken English with a clear, neutral/global accent
• Strong articulation, pronunciation, and professional tone for US audiences
• Proven ability to handle voice-based interactions with US clients and employees
• Strong listening and comprehension skills, especially for accent diversity
• Ability to explain payroll calculations, tax deductions, and discrepancies clearly and confidently
• Professional phone etiquette with experience in client-facing/service environments

Communication Requirements

• Comfortable working in a voice + non-voice support model (calls, emails, case management systems)
• Experience handling high-volume employee queries over calls
• Willingness to work in US shifts / night shifts to support client time zones
• Prior exposure to HRO, BPO, or shared services environment preferred