US Payroll

Tata Consultancy Services; Hyderabad; On-site; INR 500,000 - 800,000; Full time

Job summary

Tata Consultancy Services is seeking a US Payroll Analyst to execute end-to-end US payroll processes with accuracy and regulatory compliance. The role supports timely payroll delivery, handles employee inquiries, and ensures reconciliation and reporting standards across payroll cycles.

The candidate will work with ADP/SAP/Workday/Oracle systems, coordinating with HR, Benefits and Finance, and may require US shift coverage to meet client timelines.

Qualifications

• <1-4 years of payroll experience> in US payroll processing and support.

Responsibilities

• Process end-to-end US payroll across weekly, bi-weekly, semi-monthly and monthly cycles.
• Validate inputs: new hires, terminations, bonuses, commissions, deductions.
• Ensure compliance with US federal, state, local regulations.
• Handle tax withholdings: FICA, FUTA, SUTA.
• Manage W-2, W-4, 1099 forms and year-end activities.
• Respond to employee queries via voice and email.
• Investigate discrepancies and perform payroll audits and reconciliations.
• Coordinate with HR, Benefits, Finance and vendors.
• Maintain SLA timelines and quality in a client-facing setup.

Skills

Attention to detail

Payroll processing

US payroll knowledge

Compliance

Data integrity

Problem-solving

Education

B.Com

M.Com

MBA Finance/HR

Tools

ADP

SAP

Workday

Oracle

SNow

Job description

US Payroll Analyst

Job Summary

The Payroll Analyst is responsible for executing end-to-end US payroll processes with high accuracy and ensuring compliance with statutory regulations. The role supports timely payroll delivery, handles employee queries, and ensures reconciliation and reporting standards are met across payroll cycles.

Key Responsibilities

• Process end-to-end US payroll (weekly, bi-weekly, semi-monthly, monthly)
• Validate payroll inputs including new hires, terminations, bonuses, commissions, and deductions
• Ensure compliance with US federal, state, and local payroll regulations
• Calculate and verify payroll taxes including FICA, FUTA, SUTA, and federal/state income tax withholdings
• Manage W-2, W-4, 1099 forms, and year-end activities
• Handle employee and client payroll queries through voice and email support channels
• Investigate payroll discrepancies and ensure timely resolution
• Perform payroll audits, reconciliations, and reporting
• Coordinate with internal teams (HR, Benefits, Finance) and external vendors
• Ensure adherence to SLA timelines and quality standards in a client-facing environment

Required Qualifications

B.Com / M.Com / MBA (Finance/HR)

Experience Requirements

1 - 4 years of payroll experience

Key Skills & Competencies

• Attention to detail and accuracy
• Knowledge of payroll processing and compliance
• Confidentiality and data integrity
• Problem-solving skills

Tools & Systems

ADP, SAP, Workday, Oracle (preferred), SNow

Stakeholder Interaction

Employees, HR, Finance teams

Success Metrics / KPIs

• Payroll accuracy
• SLA adherence
• Query resolution time
• Compliance adherence

Communication & Voice Skills (Mandatory)

• Excellent spoken English with a clear, neutral/global accent
• Strong articulation, pronunciation, and professional tone for US audiences
• Proven ability to handle voice-based interactions with US clients and employees
• Strong listening and comprehension skills, especially for accent diversity
• Ability to explain payroll calculations, tax deductions, and discrepancies clearly and confidently
• Professional phone etiquette with experience in client-facing/service environments

Communication Requirements

• Comfortable working in a voice + non-voice support model (calls, emails, case management systems)
• Experience handling high-volume employee queries over calls
• Willingness to work in US shifts / night shifts to support client time zones
• Prior exposure to HRO, BPO, or shared services environment preferred