International Voice Process - Airoli, Navi Mumbai

2COMS Consulting Pvt. Ltd.; Mumbai; On-site; INR 240,000 - 320,000; Full time

Job summary

2COMS Consulting Pvt. Ltd. in Mumbai invites fresh graduates for an Inbound Voice Process role focused on US Healthcare. You will handle inbound international calls, provide customer support, and document interactions, while adhering to service guidelines.

Work from office with rotational night shifts and two weekly offs; SVAR assessment will be conducted; candidates should not be enrolled in full-time courses.

Qualifications

• Graduate in any stream (freshers welcome).
• Excellent communication skills required.
• SVAR/Communication Assessment will be conducted.
• Comfortable with rotational/night shifts.
• Two rotational weekly offs.
• Should not be enrolled in any full-time course.

Responsibilities

• Handle inbound international calls from US customers.
• Provide customer support and resolve queries professionally.
• Follow standard customer service and process guidelines.
• Maintain high-quality communication during calls.
• Accurately document customer interactions.
• Meet required quality, productivity and customer-service parameters.

Skills

Excellent communication

Education

Graduate – Any Stream

Job description

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Job Description

Job Title:Inbound Voice Process | US Healthcare

Work Mode: Work From Office, Daily walk interview

Documents Required

• 2 copies of updated Resume
• PAN Card
• Passport-size photographs
• Educational documents/certificates

Key Responsibilities

• Handle inbound international calls from US customers.
• Provide customer support and resolve queries professionally.
• Follow standard customer service and process guidelines.
• Maintain high-quality communication during calls.
• Accurately document customer interactions.
• Meet required quality, productivity and customer-service parameters

Requirements

• Graduate – Any Stream
• Freshers with excellent communication skills can apply
• SVAR/Communication Assessment will be conducted
• Comfortable working in rotational/night shifts
• Two rotational split weekly offs
• Should NOT be enrolled in any full-time course

Not Eligible: B.Ed., MBA, BA LLB, B.Tech/B.E./M.Tech/M.E. candidates