US Customer Service Representative

228 UPS Logistics Private Limited; Pune District; On-site; INR 500,000 - 700,000; Full time

Job summary

UPS Logistics Private Limited is seeking a dedicated professional to handle customer and vendor requests, execute orders, provide quotes, and monitor shipment statuses from its Pune operations. The role emphasizes analyzing customer needs and delivering effective solutions within established procedures.

As aPermanent employee, you will contribute to a team that supports efficient logistics workflows and customer service excellence while upholding UPS’s commitment to safety, integrity, and

Qualifications

• Advanced skills and expertise in a variety of work processes or activities.
• May act as a team lead, coordinating the work of others, but not a supervisor.

Responsibilities

• Receives incoming requests from customers and/or vendors, executes orders, provides quotes, checks shipment status, etc.
• Analyses customer needs and provides solutions. Implements established processes to ensure efficient ongoing operations.

Job description

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

Receives incoming requests from customers and/or vendors, executes orders, provides quotes, checks shipment status, etc. Analyzes customer needs and provides solutions. Provides administrative or technical support to ensure effective on-going operations. Applies knowledge of established processes and procedures to execute with excellence. Requires advanced skills: and expertise in a variety of work processes or activities. Anticipates patterns and links; looks beyond the immediate problem to the wider implications. Generates new and innovative solutions to complex problems. Works autonomously within established procedures and practices. May act as a team lead, coordinating the work of others, but not a supervisor.

Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.