US Customer Service Representative

UPS Supply Chain Solutions, Inc.; Pune District; On-site; INR 600,000 - 800,000; Full time

Job summary

UPS Supply Chain Solutions, Inc. is seeking a permanent logistics professional to handle customer and vendor requests, execute orders, provide quotes, and monitor shipment statuses. The role emphasizes analysis, solution provision, and ongoing operational support within established processes.

The position offers autonomous work within a structured environment, with opportunities to lead small teams without supervisory authority. A focus on accuracy and proactive problem-solving is essential.

Responsibilities

• Receives requests from customers/vendors, executes orders, provides quotes, checks shipment status.
• Analyzes customer needs and provides solutions.
• Provides admin or technical support to ensure ongoing operations.
• Applies knowledge of established processes to execute with excellence.
• May act as a team lead, coordinating the work of others, but not a supervisor.

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

Receives incoming requests from customers and/or vendors, executes orders, provides quotes, checks shipment status, etc. Analyzes customer needs and provides solutions. Provides administrative or technical support to ensure effective on-going operations. Applies knowledge of established processes and procedures to execute with excellence. Requires advanced skills: and expertise in a variety of work processes or activities. Anticipates patterns and links; looks beyond the immediate problem to the wider implications. Generates new and innovative solutions to complex problems. Works autonomously within established procedures and practices. May act as a team lead, coordinating the work of others, but not a supervisor.

Employee Type

Permanent

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