US Customer Service Representative

UPS; Pune District; On-site; INR 350,000 - 550,000; Full time

Job summary

UPS is a Fortune Global 500 organization inviting you to join a team that handles customer and vendor requests, processes orders, provides quotes, and tracks shipments. The role emphasizes analyzing needs and delivering practical solutions within established procedures.

This permanent, full-time position offers opportunities to work with skilled colleagues, apply advanced problem-solving, and contribute to a culture of performance and improvement.

Qualifications

• Receives incoming requests from customers/vendors, executes orders, provides quotes, checks shipment status.
• Analyzes customer needs and provides solutions.
• Provides administrative or technical support to ensure ongoing operations.
• Applies knowledge of established processes to execute with excellence.
• Generates new and innovative solutions to complex problems.
• Works autonomously within established procedures; may coordinate others as a team lead.

Responsibilities

• Receives requests from customers and vendors and processes orders with quotes and status checks.
• Analyzes customer needs and offers effective solutions.
• Provides administrative or technical support for ongoing operations.
• Expands on established processes to deliver excellence.
• Proactively generates innovative solutions to complex problems.

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

Receives incoming requests from customers and/or vendors, executes orders, provides quotes, checks shipment status, etc. Analyzes customer needs and provides solutions. Provides administrative or technical support to ensure effective on-going operations. Applies knowledge of established processes and procedures to execute with excellence. Requires advanced skills: and expertise in a variety of work processes or activities. Anticipates patterns and links; looks beyond the immediate problem to the wider implications. Generates new and innovative solutions to complex problems. Works autonomously within established procedures and practices. May act as a team lead, coordinating the work of others, but not a supervisor.

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.