Urgent Opening For IT Support Engineer L2 - Bengaluru

Team Computers; Bangalore Rural, Bengaluru; On-site; INR 450,000 - 650,000; Full time

Job summary

Team Computers is seeking an IT Support Engineer L2 in Bangalore (KR Puram area) with 3+ years of IT support experience. You will manage AD, Office 365, desktop hardware support, and network-related issues while acting as the IT SPOC for the Bangalore location.

You will provide VIP user support, coordinate with teams for issue resolution, and ensure a positive user experience through strong troubleshooting and communication skills.

Qualifications

• Minimum 3+ years of experience in IT Support or IT Operations.
• Strong knowledge of Active Directory and Office 365.
• Experience with desktop hardware and application support.
• Understanding of LAN, WAN, and firewall concepts.
• Experience providing VIP user support.
• Excellent troubleshooting and customer handling skills.
• Strong communication and interpersonal abilities.
• Ability to independently manage IT operations as the location IT SPOC in Bangalore.

Responsibilities

• Manage and administer Active Directory (AD) including user accounts, access, and permissions.
• Manage Office 365 tenant and support Microsoft 365 apps.
• Provide desktop and end-user hardware/software support.
• Troubleshoot LAN, WAN, and firewall issues.
• Deliver VIP user support with a focus on service quality.
• Resolve IT issues and provide timely user resolutions.
• Coordinate with users and teams for issue resolution.
• Act as the IT SPOC for the Bangalore location and oversee day-to-day IT operations.
• Maintain strong user relationships and ensure a positive experience.

Skills

Active Directory

Office 365

Desktop hardware support

LAN/WAN/Firewall

VIP user support

Troubleshooting

Communication

IT SPOC

IT operations

Job description

Greetings!!

Role: IT Support Engineer L2

Location: Bangalore, K R Puram

Exp: 3+ years

Key Responsibilities:

• Manage and administer Active Directory (AD), including user accounts, access, and permissions.
• Manage Office 365 tenant and provide support for Microsoft 365 applications.
• Provide desktop and end-user support for hardware and application-related issues.
• Troubleshoot and support LAN, WAN, and Firewall-related issues.
• Provide dedicated VIP user support with a strong focus on service quality.
• Handle technical issues and provide timely resolution to users.
• Coordinate with users and internal/ external teams for issue resolution.
• Act as the IT SPOC for the Bangalore location and manage day-to-day IT operations.
• Maintain good customer relationships and ensure a positive user experience.

Required Skills:

• 3+ years of experience in IT Support / IT Operations.
• Good knowledge of Active Directory and Office 365.
• Strong experience in Desktop Hardware and Application Support.
• Good understanding of LAN, WAN, and Firewall.
• Experience in VIP User Support.
• Strong technical troubleshooting and customer handling skills.
• Good communication and interpersonal skills.
• Ability to independently manage IT operations as the location IT SPOC.