US Payroll Operations Specialist

Artech Infosystem Private Limited; Hyderabad; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Artech Infosystem Private Limited in Hyderabad is seeking a US Payroll Operations Specialist to manage payroll processing for US clients on day/night rotational shifts. Candidates based in Hyderabad and willing to work in a rotating schedule are preferred.

The role requires a Bachelor’s degree in Accounting/Finance and 1.5–3 years of US payroll experience, with hands-on HRIS and ticketing tool proficiency. Strong analytical and communication skills are essential.

Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or a related discipline.
• 1.5-3 years of payroll experience; hands-on exposure to US payroll processing is preferred, and shared services / managed services experience is an advantage.
• Hands-on experience with payroll and HRIS platforms (e.g., ADP, SAP SuccessFactors, Workday, Oracle, UKG, or equivalent) and ticketing tools (e.g., ServiceNow or similar).
• Strong analytical, problem-solving, and communication skills, with the ability to manage multiple priorities in a deadline-driven environment.

Responsibilities

• Handle employee payroll queries via phone, chat, and email.
• Assist in payroll processing and ensure accuracy and compliance.

Skills

Customer support

Payroll compliance

MSP experience

Data privacy

Attention to detail

Team collaboration

Education

Bachelor's degree in Accounting/Finance

Tools

ADP

SAP SuccessFactors

Workday

Oracle

UKG

ServiceNow

Job description

Title: US Payroll Operations Specialist

Location: Hyderabad

Experience:

Lead Jr Associate 1 - 3 Yrs

Lead Associate 4 - 5 Yrs

Lead Sr Associate 8 - 10 Yrs

Location: Hyderabad - Rotational shifts (day/night)

Only Hyderabad-based candidates will be considered for this position. Candidates must be willing to work in rotational shifts, including night shifts.

QUALIFICATIONS & EXPERIENCE

• Bachelor's degree in Accounting, Finance, Business Administration, or a related discipline.
• 1.5-3 years of payroll experience; hands-on exposure to US payroll processing is preferred, and shared services / managed services experience is an advantage.
• Hands-on experience with payroll and HRIS platforms (e.g., ADP, SAP SuccessFactors, Workday, Oracle, UKG, or equivalent) and ticketing tools (e.g., ServiceNow or similar).
• Strong analytical, problem-solving, and communication skills, with the ability to manage multiple priorities in a deadline-driven environment.

KEY SKILLS & COMPETENCIES

• Strong customer support orientation with experience handling employee payroll queries via phone, chat, and email.
• Working understanding of payroll compliance concepts, including federal, state, and local taxes, wage and hour requirements, garnishments, deductions, and employee tax forms.
• Comfortable operating in a multi-client managed services environment, maintaining confidentiality across client accounts and adapting to client-specific payroll rules.
• Understanding of payroll data privacy, confidentiality, and secure handling requirements for employee personal and financial information.
• Ability to track regulatory and process updates, learn quickly, and apply changes accurately under guidance from SMEs/leads.
• High attention to detail and strong data quality discipline; ability to follow checklists, controls, and approval workflows consistently.
• Strong coordination and collaboration skills to work effectively with HR, Finance, Compliance, and external vendors across time zones.