Payroll Cases – Process Associate

Artech; Bengaluru; On-site; INR 469,000 - 725,000; Full time

Job summary

Artech is seeking a payroll operations professional to handle employee cases in a non-voice support setup. You will review payroll data, resolve standard queries, and document actions while ensuring adherence to service levels.

The role involves end-to-end case ownership and escalation to specialized teams as needed. You should bring hands-on payroll experience, strong written communication, and familiarity with platforms like Workday, ADP or ServiceNow.

Qualifications

• Hands-on payroll operations or payroll case-management experience.
• Understanding of payroll concepts, earnings, deductions, inputs, payslips.
• End-to-end case ownership and SLA/TAT management.
• Experience with SOPs and data-privacy controls.
• Clear and empathetic written communication.
• Global or multi-country payroll experience preferred.

Responsibilities

• Manage payroll-related employee cases through the client-provided case-management platform in a non-voice environment.
• Review case details, payroll information and supporting documentation.
• Investigate standard payroll queries relating to pay components, deductions, payroll inputs, payslips and payroll status.
• Provide accurate written responses within agreed service levels.
• Document actions and outcomes.
• Route policy decisions, approvals, payroll processing activities and complex exceptions to retained or specialist teams.

Skills

Payroll operations

Payroll case management

End-to-end case ownership

SLA management

Data privacy controls

Written communication

Analytical thinking

Global payroll experience

Tools

Workday

ADP

ServiceNow

Job description

Roles and Responsibilities Based on Client-Given Information

Manage payroll-related employee cases through the client-provided case-management platform in a non-voice environment; review case details, payroll information and supporting documentation; investigate standard payroll queries relating to pay components, deductions, payroll inputs, payslips and payroll status; provide accurate written responses within agreed service levels; document actions and outcomes; and route policy decisions, approvals, payroll processing activities and complex exceptions to retained or specialist teams.

Skillsets and H2R Process Experience

Hands-on payroll operations or payroll case-management experience; sound understanding of payroll concepts, earnings, deductions, inputs, payslips, payroll outputs and employee payroll queries; ability to perform basic payroll-input/output validation and interpret payslips; end-to-end case ownership, queue prioritisation and SLA/TAT management; experience working within SOPs and data-privacy controls; clear and empathetic written communication; analytical thinking, attention to detail and disciplined escalation of non-standard cases. Global or multi-country payroll experience preferred.

Platform Experience (Preferred)

Workday / ADP / ServiceNow or comparable HR, payroll and case-management platforms