End User Support Specialist

SHI Solutions India Pvt. Ltd.; Gurugram District; On-site; INR 420,000 - 600,000; Full time

Job summary

SHI Solutions India Pvt. Ltd.

in Gurugram is seeking an End User Support specialist to provide first- and second-level technical assistance for desktops, laptops, mobile devices, printers, and collaboration tools. You will troubleshoot hardware, software, network, and application issues; install and configure OS, productivity apps, security tools; support Outlook, G-Suite email, VPN, Wi‑Fi, and remote access; assist with onboarding/offboarding and device setup; help with video conferencing and

Qualifications

• 1st/2nd line end-user support across devices and collaboration tools.
• Troubleshoot hardware, software, network and applications.
• Familiarity with email systems, VPN, Wi‑Fi and remote connectivity.

Responsibilities

• Provide first- and second-level technical support for desktops, laptops, mobile devices, printers, and collaboration tools.
• Troubleshoot hardware, software, network, and application-related issues.
• Install, configure, and maintain operating systems, productivity applications, and security tools.
• Support users in resolving issues related to email (Outlook, G-Suite), VPN access, Wi‑Fi, and remote connectivity.
• Assist with onboarding/offboarding activities including account creation, access provisioning, and device setup.
• Provide support for video conferencing, projectors, and meeting room equipment.
• Manage and troubleshoot enterprise applications such as Teams, Zoom, Webex, and Slack.
• Guide users on IT security best practices, including phishing awareness, password hygiene, and data protection.
• Escalate incidents to appropriate teams when required and follow up until closure.

Skills

Troubleshooting

Remote support

Communication skills

Education

Diploma/Equivalent

Tools

Outlook

VPN

G Suite

Job description

Hi All,

We have an immediate opening for Gurgoan Location.

End User Support:

• Provide first- and second-level technical support for desktops, laptops, mobile devices, printers, and collaboration tools.
• Troubleshoot hardware, software, network, and application-related issues.
• Install, configure, and maintain operating systems, productivity applications, and security tools.
• Support users in resolving issues related to email (Outlook, G-Suite), VPN access, Wi‑Fi, and remote connectivity.
• Assist with onboarding/offboarding activities including account creation, access provisioning, and device setup.
• Provide support for video conferencing, projectors, and meeting room equipment.
• Manage and troubleshoot enterprise applications such as Teams, Zoom, Webex, and Slack.
• Guide users on IT security best practices, including phishing awareness, password hygiene, and data protection.
• Escalate incidents to appropriate teams when required and follow up until closure.