Unit Head For Purnia

Indira Ivf Hospital; Purnia; On-site; INR 250,000 - 450,000; Full time

Job summary

Indira IVF Hospital is seeking a diligent staff member to manage patient services at the clinic, ensuring smooth lifecycle, greeting patients in person or by phone, guiding inquiries, and overseeing check-in/out processes.

The role supports patient flow, preserves privacy and safety of medical records in MRD, and collaborates with HR for onboarding and document uploads for the center. Strong communication and teamwork are essential.

Qualifications

• Patient service experience or strong interpersonal skills is preferred.
• Attention to detail and ability to maintain accurate records.

Responsibilities

• Enhance patient workflow and reduce wait times using multidisciplinary strategies.
• Greet patients and visitors, handle inquiries, and manage check-in/out procedures.
• Counsel patients on registration/consultation and available treatment options.
• Ensure PCPNDT appointment adherence and assist in emergency situations.

Job description

JOB RESPONSIBILITIES :

Patient Service

Ensure a smooth patient lifecycle in the clinic using multidisciplinary strategies & achieve targets as required.

Welcome patients and visitors by greeting individuals in person or on the telephone; answers or refers inquiries to the appropriate person or parties; completes check-in/out functions as directed

Oversee flow of waiting areas, monitoring patient wait time and communicates delays to patients

Ensure proper flow of file movement from reception till the patient checkout.

Counsel patients with only registration/consult, informing them about various treatment plans as per their needs

Ensure patients keep up with their PCPNDT appointments without fail

Provide indirect patient care & support in emergency situations

Documentation

Maintain daily, weekly, and monthly patients footfall, consult, registration, file and ET data with proper remarks

Ensure accuracy & safety of all written & digital patient medical records, available only to authorised personnel in MRD

Procure incomplete information in medical records - review existing data, notify missing entries, track outstanding records, etc

Retrieve all patient-related information from the system, as and when required.

Human Resources

• To complete onboarding of all new joinees joined at center
• To upload the scan documents of new joinee in Z drive
• To coordinate for all activities/ queries related to HR for respective center

Miscellaneous

Strive to increase centre footfall & visitor-conversion ratio and achieve targets as per centre standards

Collaborate with marketing team; participate in successful execution of marketing activities

Liaise with other staff & departments to accomplish overall objectives

Ensure all procedures are carried out as per the SOP, and are compliant with PCPNDT standards

Ensure a clean and safe environment always

Provide for and respect patients' privacy and confidentiality at all times

Participate in Quality Improvement projects & trainings at the Centre level

Participate in emergency drills along with other staff like CPR/fire drills