Unit Head

Xponentiate; Tirupattur; On-site; INR 3,500,000 - 5,200,000; Full time

Job summary

Xponentiate is seeking an experienced Unit Head - Operations to lead the day-to-day operations of a multi-specialty healthcare facility. You will oversee OPD/IPD, admissions, billing, discharge, and patient services while driving patient experience and safety initiatives.

You will lead cross-functional teams, manage performance, and ensure compliance with quality standards and healthcare regulations. Strong leadership and stakeholder management are essential in this fast-paced environment.

Qualifications

• MBA / MHA in Hospital Operations, Healthcare Administration, or a related field.
• 10+ years of hospital operations experience, including leadership and team management responsibilities.
• Strong understanding of hospital workflows, patient care processes, quality standards, and healthcare compliance.
• Excellent stakeholder management, problem-solving, communication, and people leadership skills.
• Proficiency in hospital management systems and MS Office.

Responsibilities

• Oversee end-to-end hospital operations including OPD, IPD, admissions, billing, discharge, and patient services.
• Ensure exceptional patient experience by addressing concerns, improving feedback scores, and maintaining service excellence.
• Drive operational efficiency, quality standards, accreditation compliance, and patient safety initiatives.
• Lead cross-functional teams, manage departmental performance, and ensure seamless coordination between clinical and non-clinical departments.
• Monitor facility management, housekeeping, maintenance, and overall hospital administration.
• Analyze operational metrics, implement process improvements, and drive cost optimization initiatives.
• Support business growth through new partnerships, insurance collections, digital marketing coordination, and revenue enhancement initiatives.
• Collaborate with leadership on strategic planning, staffing, performance management, and continuous improvement programs.

Skills

Stakeholder management

Problem-solving

Communication

People leadership

Education

MBA / MHA in Hospital Operations

Tools

Hospital management systems

MS Office

Job description

We are looking for an experienced and dynamic Unit Head - Operations to lead the day-to-day operations of a multi-specialty healthcare facility.

Key Responsibilities

• Oversee end-to-end hospital operations including OPD, IPD, admissions, billing, discharge, and patient services.
• Ensure exceptional patient experience by addressing concerns, improving feedback scores, and maintaining service excellence.
• Drive operational efficiency, quality standards, accreditation compliance, and patient safety initiatives.
• Lead cross-functional teams, manage departmental performance, and ensure seamless coordination between clinical and non-clinical departments.
• Monitor facility management, housekeeping, maintenance, and overall hospital administration.
• Analyze operational metrics, implement process improvements, and drive cost optimization initiatives.
• Support business growth through new partnerships, insurance collections, digital marketing coordination, and revenue enhancement initiatives.
• Collaborate with leadership on strategic planning, staffing, performance management, and continuous improvement programs.

Requirements

• MBA / MHA in Hospital Operations, Healthcare Administration, or a related field.
• 10+ years of hospital operations experience, including leadership and team management responsibilities.
• Strong understanding of hospital workflows, patient care processes, quality standards, and healthcare compliance.
• Excellent stakeholder management, problem-solving, communication, and people leadership skills.
• Proficiency in hospital management systems and MS Office.

What We're Looking For

• A proactive leader with a patient-first mindset.
• Strong operational and administrative expertise.
• Ability to drive performance, quality, and business growth in a fast-paced healthcare environment.

Experience: 10+ Years

Qualification: MBA / MHA