Manager / Sr Manager - Operations

Sarvodaya Jeevani Hospital; Faridabad District; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Sarvodaya Jeevani Hospital is seeking an experienced Operations Manager to oversee daily hospital operations and ensure efficient workflows across departments, including OPD/IPD, diagnostics, and patient services. You will drive improvements, monitor KPIs, and collaborate with clinical, nursing, and admin teams to uphold high service quality.

The role requires strong leadership, strategic planning, and proficiency in NABH standards, with a focus on cost optimization and process improvements to

Qualifications

• MBA/PGDM in Hospital/Healthcare Management or equivalent qualification.

Responsibilities

• Oversee day-to-day hospital operations and ensure smooth workflow across departments.
• Monitor OPD, IPD, diagnostics, patient services, and support functions.
• Drive operational efficiency, productivity, and service quality.
• Monitor KPIs, operational metrics, patient feedback, and departmental performance.
• Coordinate with clinical, nursing, administrative, finance, and support teams.
• Identify operational gaps and implement corrective and improvement measures.
• Ensure compliance with hospital SOPs, NABH standards, statutory requirements, and safety protocols.
• Manage manpower planning, resource utilization, and operational requirements.
• Handle patient grievances and ensure timely resolution of operational issues.
• Prepare MIS reports and present operational performance to senior management.
• Support process improvement, cost optimization, and quality initiatives.
• Lead and mentor operations teams to achieve organizational objectives.

Skills

Operations Leadership

Coordination Planning

Healthcare Compliance

NABH Standards

Education

MBA/PGDM in Hospital/Healthcare Management

Job description

Job Description

Key Responsibilities:

• Oversee day-to-day hospital operations and ensure smooth workflow across departments.
• Monitor OPD, IPD, diagnostics, patient services, and support functions.
• Drive operational efficiency, productivity, and service quality.
• Monitor KPIs, operational metrics, patient feedback, and departmental performance.
• Coordinate with clinical, nursing, administrative, finance, and support teams.
• Identify operational gaps and implement corrective and improvement measures.
• Ensure compliance with hospital SOPs, NABH standards, statutory requirements, and safety protocols.
• Manage manpower planning, resource utilization, and operational requirements.
• Handle patient grievances and ensure timely resolution of operational issues.
• Prepare MIS reports and present operational performance to senior management.
• Support process improvement, cost optimization, and quality initiatives.
• Lead and mentor operations teams to achieve organizational objectives.

Qualification:

MBA/PGDM in Hospital/Healthcare Management or equivalent qualification.

Key Skills

• Operations Leadership Coordination Planning Healthcare Compliance