Unit Admin and Maintenance Head

Shoppers Stop; North Goa; On-site; INR 600,000 - 900,000; Full time

Job summary

Shoppers Stop in Goa is seeking a hands-on Security & Housekeeping Manager to oversee daily manpower, training, grooming, and store cleanliness across all areas including sales floor, basement, car park, and fixtures.

The role also covers fire safety, vendor management, asset compliance, and liaison with RTO/police for parking requirements, aiming to maintain safety, order, and asset integrity across the store.

Responsibilities

• Checks manpower availability of Security and Housekeeping teams every morning.
• Coordinates with Security & Housekeeping Supervisors to arrange additional manpower in case of shortages.
• Conducts basic training for newly joined housekeeping and security staff.
• Ensures grooming standards of Security and Housekeeping staff are maintained.
• Ensures overall cleanliness of Sales floor, Basement, Car park, Glass fixtures and store premises.
• Monitors adherence to daily, weekly, and monthly housekeeping and security checklists.
• Addresses customer parking issues (parking fee disputes, vehicle scratches, etc.).
• Handles shoplifting cases and follows correct questioning protocols.
• Conducts training for security staff on shoplifting patterns, modus operandi of shoplifters, and questioning techniques.
• Maintains the crimerecord register.
• Ensures continuous store surveillance.
• Records and maintains daily customer entry and vehicle entry counts.
• Coordinates with RTO and local police for parkingrelated requirements.
• Ensures safe custody of store keys and maintains keymanagement logs.
• Conducts firefighting training for Retail & Security staff.
• Ensures proper serviceability of all firefighting equipment (Hydrants, Sprinklers, Smoke detectors).
• Ensures timely submission of monthly administration returns (Customer and vehicle entries, Beeps record, Outstanding/pending returnables, Opening & closing logs, Pilferage/shoplifting reports).
• Oversees the functioning of reception staff and schedules them as per shift requirements.
• Negotiates with vendors for quotations.
• Raises Purchase Orders for Printing, Stationery, Alteration slips, Credit notes, Goods acknowledgement notes, Other nontrading items.
• Coordinates with other departments for material requirements (LCD projectors, PA systems, Training equipment).
• Ensures received goods are delivered to the concerned department, maintains incoming material register, and ensures invoices are signed off by authorized personnel.
• Assesses usage of shopping bags, gift vouchers, suggestion forms, etc., and ensures timely replenishment.
• Coordinates sale of scrap and ensures best rate through quotation comparison.
• Processes capital purchase requisitions and obtains approvals for values above 5000.
• Maintains the fixedassets register and monitors physical condition of assets.
• Obtains S.O. approval for disposal/replacement of fixed assets.
• Maintains and ensures renewal of licenses related to Administration office, Cafeteria, Distribution Center (DC).
• Ensures timely preparation and renewal of housekeeping and security contracts.
• Ensures compliance for company vehicle requirements, including payment of taxes and registration changes.

Skills

Manpower planning

Training delivery

Grooming standards

Surveillance management

Security operations

RTO/police liaison

Key management

Fire safety awareness

Job description

1. Security & Housekeeping Management

• Checks the manpower availability of Security and Housekeeping teams every morning.
• Coordinates with Security & Housekeeping Supervisors to arrange additional manpower in case of shortages.
• Conducts basic training for newly joined housekeeping and security staff.
• Ensures grooming standards of Security and Housekeeping staff are maintained.
• Ensures overall cleanliness of:
  • Sales floor
  • Basement
  • Car park
  • Glass fixtures and store premises
• Monitors and ensures adherence to daily, weekly, and monthly housekeeping and security checklists.
• Addresses customer parking issues (parking fee disputes, vehicle scratches, etc.).
• Handles shoplifting cases and follows correct questioning protocols.
• Conducts training for security staff on:
  • Shoplifting patterns
  • Modus operandi of shoplifters
  • Questioning techniques
• Maintains the crimerecord register.
• Ensures continuous store surveillance.
• Records and maintains daily customer entry and vehicle entry counts.
• Coordinates with RTO and local police for parkingrelated requirements.
• Ensures safe custody of store keys and maintains keymanagement logs.

2. Fire Safety & Emergency Preparedness

• Conducts firefighting training for Retail & Security staff.
• Ensures proper serviceability of all firefighting equipment, including:
  • Hydrants
  • Sprinklers
  • Smoke detectors
• Ensures timely submission of monthly administration returns:
  • Customer and vehicle entries
  • Beeps record
  • Outstanding/pending returnables
  • Opening & closing logs
  • Pilferage/shoplifting reports
• Oversees the functioning of reception staff and schedules them as per shift requirements.

3. Procurement & Vendor Management

• Negotiates with vendors for quotations.
• Raises Purchase Orders (POs) for:
  • Printing
  • Stationery
  • Alteration slips
  • Credit notes
  • Goods acknowledgement notes
  • Other nontrading items
• Coordinates with other departments for material requirements, such as:
  • LCD projectors
  • PA systems
  • Training equipment
• Ensures received goods are delivered to the concerned department, maintains incoming material register, and ensures invoices are signed off by authorized personnel.
• Assesses usage of shopping bags, gift vouchers, suggestion forms, etc., and ensures timely replenishment.
• Coordinates sale of scrap (cartons, plastic, fixed assets) and ensures best rate through quotation comparison.
• Processes capital purchase requisitions and obtains approvals for values above 5000.

4. Asset Management & Compliance

• Maintains the fixedassets register and monitors physical condition of assets.
• Obtains S.O. approval for disposal/replacement of fixed assets.
• Maintains and ensures renewal of licenses related to:
  • Administration office
  • Cafeteria
  • Distribution Center (DC)
• Ensures timely preparation and renewal of housekeeping and security contracts.
• Ensures compliance for company vehicle requirements, including payment of taxes and registration changes.