Unified Communications Engineer

TechnipFMC plc; Hyderabad; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

TechnipFMC in Hyderabad is seeking a Unified Communications Engineer to design, configure, and optimize enterprise voice and collaboration services across cloud, hybrid, and data center environments.

You will implement upgrades, automate with PowerShell and Azure Automation, and support Microsoft Teams Phone, Cisco CUCM, and related systems to ensure secure, reliable communications with monitoring and disaster recovery.

Qualifications

• Bachelor's degree or equivalent practical experience in a relevant field.
• 3+ years of Unified Communications, collaboration, voice, or related infrastructure experience.
• Microsoft or cloud certification (Azure Administrator Associate, MS-721, or equivalent) preferred.
• Practical knowledge of Microsoft Teams Phone, Cisco CUCM, Ribbon SBCs, voice gateways, dial plans, call routing, PSTN connectivity, and SIP/H.323 protocols.
• Good networking and infrastructure understanding (TCP/IP, DNS, HTTP, VPN, AD, GPO, QoS, OS, virtualization).
• PowerShell and automation for administration, monitoring, and efficiency.
• Experience troubleshooting incidents, root-cause analysis, changes/upgrades, and documentation.

Responsibilities

• Design, configure, monitor, administer, and improve UC services across cloud, hybrid, and data center environments.
• Contribute expertise to infrastructure projects involving voice, collaboration, monitoring, security, service continuity, and capacity planning.
• Support MS Teams Phone, Cisco CUCM, Ribbon SBCs, voice gateways, connectivity, dial plans, call routing, backups, DR.
• Configure SIP and H.323 integrations with networking and QoS principles for reliable voice/video services.
• Perform health checks, availability monitoring, performance analysis, optimization, and capacity planning; identify risks and actions.
• Participate in incident diagnosis, root-cause analysis, major-problem resolution, and post-incident reviews with internal teams and vendors.
• Plan upgrades, migrations, patches, and configuration changes with risk assessment and rollback planning.
• Develop PowerShell scripts and Azure Automation workflows to improve reliability and efficiency.
• Provide technical support for meeting rooms, audiovisual integration, and smart scheduling.
• Maintain architecture records, standards, inventories, procedures, disaster recovery docs, and support knowledge.
• Assist with evaluations, quotations, supplier assessments, purchase orders, licensing, and renewal validation.
• Contribute to maintenance windows, after-hours escalation, and global/regional coverage.
• Contribute to standards, PoCs, lifecycle roadmaps, and adoption of industry practices.

Skills

PowerShell

Automation

Networking basics

Troubleshooting

English communication

Azure / Cloud

Microsoft Teams Phone

Cisco CUCM

Education

Bachelor's degree in Computer Science, Information Technology, Telecommunications, or related field

Tools

Microsoft Teams Phone

Cisco CUCM

Ribbon SBCs

Voice gateways

PSTN connectivity

SIP/H.323 protocols

Azure

Job description

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TechnipFMC is committed to driving real change in the energy industry. Our ambition is to build a sustainable future through relentless innovation and global collaboration – and we want you to be part of it. You’ll be joining a culture that values curiosity, expertise, and ideas as well as equal opportunities, inclusion, and authenticity. Bring your unique energy to our team of more than 21,000 people worldwide, and discover a rewarding, fulfilling, and varied career that you can take in anywhere you want to go.

Job Purpose

The Unified Communications Engineer is responsible for the configuration, operation, support, and continuous improvement of enterprise voice and collaboration services across cloud, hybrid, and data center environments. The role contributes technical expertise to infrastructure initiatives and helps maintain secure, resilient, and highly available communication services through integration, troubleshooting, automation, lifecycle management, documentation, and disaster recovery

Job Description

• Design, configure, monitor, administer, and continuously improve Unified Communications services across cloud, hybrid, and data center environments.
• Contribute technical expertise to infrastructure projects involving voice, collaboration, monitoring, security, service continuity, and capacity planning.
• Support the engineering and administration of Microsoft Teams Phone, Cisco CUCM, Ribbon SBCs, voice gateways, provider connectivity, dial plans, call routing, backups, restoration, and disaster recovery.
• Configure and maintain SIP and, where applicable, legacy H.323 integrations, applying networking and QoS principles to support reliable voice and video services.
• Perform system health checks, availability monitoring, performance analysis, optimization, and capacity planning, identifying risks and recommending corrective actions.
• Participate in complex incident diagnosis, root-cause analysis, major-problem resolution, and post-incident reviews in coordination with internal teams and vendors.
• Plan and implement upgrades, migrations, patches, and configuration changes, assessing technical risk, compatibility, rollback, and operational impact.
• Develop and maintain PowerShell scripts and Azure Automation workflows that improve reliability, consistency, efficiency, and control.
• Provide technical support for meeting-room design, audiovisual integration, smart scheduling, monitoring, and complex troubleshooting.
• Maintain architecture records, standards, inventories, operating procedures, recovery documentation, and support knowledge.
• Support technical evaluations, quotations, supplier assessments, purchase-order input, licensing and renewal activities, and validation of equipment and service requirements.
• Participate in planned maintenance windows, after-hours escalation, and global or regional service coverage as required.
• Contribute to technical standards, proofs of concept, lifecycle roadmaps, and adoption of relevant industry practices while sharing knowledge with less-experienced engineers.

The services in scope include:

• Microsoft Teams Phone and associated Microsoft 365 collaboration capabilities.
• Cisco Unified Communications Manager, voice gateways, and legacy voice integrations.
• Session Border Controllers, PSTN and telecom provider connectivity, SIP trunks, dial plans, call routing, and related voice protocols.

Meeting-room and audiovisual collaboration technologies, monitoring, automation, documentation, backup, and disaster recovery.

You are meant for this job if:

Must have:

• Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field, or equivalent practical experience.
• Three or more years of relevant experience in Unified Communications, collaboration, voice, or a closely related infrastructure field, including participation in technical initiatives.
• Relevant Microsoft or cloud certification, such as Azure Administrator Associate, MS-721, or equivalent, is preferred.
• Practical knowledge of Microsoft Teams Phone, Cisco CUCM, Ribbon SBCs, voice gateways, dial plans, call routing, PSTN connectivity, and SIP/H.323 protocols.
• Good understanding of networking and infrastructure concepts, including TCP/IP, DNS, HTTP, VPN, Active Directory, Group Policy, QoS, server operating systems, and virtualization.
• Experience with PowerShell and automation for administration, monitoring, and operational efficiency.
• Experience troubleshooting incidents, performing root-cause analysis, implementing changes and upgrades, and maintaining technical documentation and operating procedures.
• Strong analytical, problem-solving, communication, and collaboration skills, with attention to detail and fluency in English.

Nice to have:

• Experience with meeting-room and audiovisual technologies, smart scheduling solutions, and global enterprise service delivery.
• Familiarity with Azure Automation, ITIL practices, Lean ways of working, change management, post-incident reviews, and technology evaluation.
• Relevant voice or collaboration certification, such as CCNP Collaboration, SBC Edge certification, or equivalent, is preferred.

Skills

Being a global leader in the energy industry requires an inclusive and diverse environment. TechnipFMC promotes equal opportunities and inclusion by ensuring equal opportunities to all ages, races, ethnicities, religions, gender expressions, disabilities, or all other pluralities. We celebrate who you are and what you bring. Every voice matter and we encourage you to add to our culture.

TechnipFMC respects the rights and dignity of those it works with and promotes adherence to internationally recognized human rights principles for those in its value chain.

Learn more about TechnipFMC and find other open positions by visiting our Career Page.

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