ENGINEER - UNIFIED COMMUNICATIONS OPERATIONS - PuneVOIS

VOIS; Maharashtra; On-site; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Opportunities for career progression

Hands-on involvement in network transformation

Collaborative international working environment

Job summary

VOIS is seeking a Unified Communications professional to provide second line operational support for Cisco-based services. You will focus on incident resolution, service availability, and continuous improvement while working in a global, 24x7 customer-facing environment.

The ideal candidate should have expertise in Cisco platforms, be adaptable, and possess strong communication skills. Benefits include exposure to large-scale environments and opportunities for career progression.

Qualifications

• An experienced Unified Communications or network operations professional.
• Strong expertise in Cisco Nexus platforms, firewalls, and enterprise routing.
• Comfortable working with various incident and monitoring tools.

Responsibilities

• Provide end-to-end technical support for Unified Communications services.
• Diagnose issues, identify root causes, and manage incidents.
• Coordinate vendor support engagements and ensure resolution of issues.
• Support change requests and service stability.

Skills

Experience with Cisco Nexus platforms

Knowledge of BGP, OSPF, MPLS, EIGRP

Linux system administration

Communication skills

Incident and monitoring tools proficiency

Job description

About This Role

We are seeking an experienced Unified Communications professional to provide end‑to‑end second line operational support for Cisco‑based collaboration and Voice over IP services for global enterprise customers. The role focuses on incident resolution, service availability, change implementation and continuous improvement through automation, while operating in a 24x7, customer‑facing environment.

What you will do

• Provide end‑to‑end second line technical support for Unified Communications services, including data centre infrastructure such as Cisco Nexus 7K/9K, firewalls (ASA and Firepower), Catalyst switches and Cisco routers.
• Diagnose issues, identify root causes and resolve incidents within agreed service level agreements, acting as a high‑level escalation point for customer‑impacting incidents.
• Coordinate and manage vendor support engagements to ensure timely and effective resolution of complex technical issues.
• Support and implement change requests, including planning, risk assessment, testing and post‑change validation to ensure service stability.
• Onboard new customers into the production environment through configuration, testing and accurate updates to inventory and knowledge databases.
• Generate and analyse daily signalling load and traffic reports across all nodes to improve performance indicators and service resilience.
• Support network platform ramp‑up activities, including installation, configuration and coordination of setup tasks.
• Identify opportunities for operational automation as part of network transformation initiatives and collaborate with development teams to deliver measurable benefits.
• Maintain and continuously improve technical documentation, knowledge repositories and asset inventories.

Who you are

• An experienced Unified Communications or network operations professional with strong expertise in Cisco Nexus platforms, firewalls (ASA/vASA) and enterprise routing and switching.
• Knowledgeable in routing protocols such as BGP, OSPF, MPLS and EIGRP, with a solid understanding of Linux system administration.
• Comfortable working with incident and monitoring tools such as Remedy, Netcool, Palladion, VoIP Future and Science Logic.
• Confident in communicating clearly with customers, vendors and internal stakeholders, both verbally and in writing.
• Self‑motivated, adaptable and keen to stay current with evolving collaboration technologies and automation practices.

Benefits

• Exposure to large‑scale, global enterprise Unified Communications environments with high availability requirements.
• Opportunities to progress from a second line operations role into a subject matter expert position.
• Hands‑on involvement in network transformation and automation initiatives.
• A collaborative, international working environment aligned to the Vodafone Way, with opportunities to work across markets and teams.

What Skills You Will Learn

• Advanced troubleshooting and optimisation of large‑scale Cisco collaboration and data centre environments.
• Practical application of automation concepts within live network operations.
• Change and incident management best practices in a global, 24x7 service environment.
• Stakeholder and vendor management in complex, customer‑facing technical scenarios.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio‑economic background.

Not a perfect fit

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.