Consultant UC

SoftwareONE Deutschland GmbH; Gurgaon; Presencial; INR 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

SoftwareOne Deutschland GmbH is seeking an UC Associate Consultant to provide 24x7 technical support for cloud-managed voice services. You will troubleshoot Microsoft Teams, SBCs, and enterprise voice issues, collaborating with escalation teams to ensure seamless user experiences worldwide.

The role requires 4–6 years of experience in enterprise voice, strong Teams/Skype for Business knowledge, and a proactive approach to constant skill development. 24x7 availability is expected.

Formación

• 4 - 6yrs of experience with AudioCodes/Ribbon SBCs & enterprise voice.
• Strong exposure to Microsoft Teams Voice, IP phones (Polycom, AudioCodes), and video conferencing.
• Solid understanding of SIP, call routing, VPNs, PBX environments & cloud integration.
• Experience with Skype for Business, migrations to Teams & managed service operations.
• Excellent communication, troubleshooting skills, and willingness to work in 24x7 shifts.
• Engineering degree preferred; ITIL Foundations a plus.

Responsabilidades

• Provide L2 support for Microsoft Teams, Skype for Business, and SBCs.
• Troubleshoot voice issues, configure QoS, and manage call routing and SBC settings.
• Monitor dashboards, respond to alerts, and uphold SLAs across global customers.
• Escalate, perform RCA, and support service improvement initiatives.
• Collaborate with global stakeholders and document solutions in knowledge bases.

Conocimientos

AudioCodes/Ribbon SBCs

Microsoft Teams Voice

IP phones

Video conferencing

SIP

Call routing

VPNs

Skype for Business

Educación

Engineering degree

Descripción del empleo

Why SoftwareOne?

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.

The role

Are you passionate about solving real-time voice and collaboration issues?

Do you enjoy working with Microsoft Teams, SBCs, and enterprise voice technologies?

Ready to support global customers in a fast-paced 24x7 cloud environment?

As an UC Associate Consultant, you’ll deliver 24x7 technical support for SoftwareOne’s Cloud Managed Services customers. You’ll troubleshoot complex voice, Teams, and SBC issues, work with escalation teams, and ensure seamless communication experiences for users worldwide. You’ll also create knowledge articles, maintain documentation, and continuously strengthen your skills across cloud and workplace technologies.

• Provide L2 support for Microsoft Teams, Skype for Business (On-Prem/Hybrid), Direct Routing & Cloud PBX.
• Troubleshoot and manage AudioCodes/Ribbons SBCs, SIP issues, call flows, QoS/CAC, and voice gateway configurations.
• Monitor OVOC dashboards, resolve alerts, and ensure SLA adherence.
• Handle escalations, perform RCA for major incidents, and support service improvement programs.
• Work closely with global stakeholders and deliver clear customer communication.
• Contribute to technical knowledgebases and uphold quality/security standards.

What we need to see from you

• 4 - 6yrs of experience with AudioCodes/Ribbon SBCs & enterprise voice.
• Strong exposure to Microsoft Teams Voice, IP phones (Polycom, AudioCodes), and video conferencing solutions.
• Solid understanding of SIP, call routing, VPNs, PBX environments & cloud integration.
• Experience with Skype for Business, migrations to Teams & managed service operations.
• Excellent communication, troubleshooting skills, and willingness to work in 24x7 shifts.
• Engineering degree preferred; ITIL Foundations a plus.

Job Function

Services