UKG Pro WFM Consultant

Infosys; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Infosys in Bengaluru is looking for professionals with experience in UKG Pro WFM to support implementation, enhancement, and maintenance of workforce management solutions. Candidates will aid in project phases such as problem definition and design, collaborate with teams for issue resolution, and work on system testing.

The ideal candidate has a minimum of 2 years in UKG Pro WFM, strong problem-solving skills, and experience with incident management tools like ServiceNow. This is an opportunity to help clients navigate their digital transformation journeys.

Qualifications

• Minimum 2 years of experience in UKG Pro WFM.
• Experience with incident/ticketing tools and Agile environments.
• Understanding of workforce management concepts.

Responsibilities

• Support implementation and maintenance of UKG Pro WFM solutions.
• Collaborate with cross-functional teams for issue resolution.
• Participate in system testing and defect resolution.

Skills

UKG Pro WFM

Agile methodologies

Problem-solving skills

Communication

Tools

ServiceNow

Job description

Key Responsibilities & Qualifications

• Minimum 2 years of experience in UKG Pro WFM (Kronos)
• Experience in UKG Pro WFM modules: Timekeeping, Scheduling, Accruals, Activities (basic level)
• Understanding of workforce management concepts such as: Leave Management, Overtime rules, Employee Self‑Service, Compliance tracking
• Experience with Incident/ticketing tools (ServiceNow, etc.) and Agile/Scrum environments
• Support implementation, enhancement, and maintenance of UKG Pro WFM solutions
• Work on configuration and functional support for WFM modules
• Assist in requirements analysis and validation with business stakeholders
• Handle incident management and troubleshooting (L2/L3 support)
• Collaborate with cross‑functional teams for issue resolution
• Support process improvements and system optimization
• Maintain documentation and ensure adherence to standards
• Participate in system testing (SIT/UAT), defect resolution, and deployments

A day in the life of an Infoscion

• As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation, design and deployment
• You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs
• You will create requirement specifications from the business needs, define the to‑be processes and detailed functional designs based on requirements
• You will support configuring solution requirements on the products; understand if any issues, diagnose the root‑cause of such issues, seek clarifications, and then identify and shortlist solution alternatives
• You will also contribute to unit‑level and organizational initiatives with an objective of providing high‑quality value‑adding solutions to customers. If you think you fit right in to help our clients navigate their next in digital transformation journey, this is the place for you!
• Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analysing, and structuring relevant data
• Awareness of latest technologies and trends
• Logical thinking and problem‑solving skills along with an ability to collaborate
• Ability to assess the current processes, identify improvement areas and suggest the technology solutions
• One or two industry domain knowledge