Sr Solution Consultant - WFM Implementation

Fairygodboss; Pune District; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Fairygodboss is searching for a Senior Solution Consultant to deliver exceptional workforce management solutions. In this role, you'll assess requirements, design and implement solutions, and support clients with your extensive knowledge of workforce management software.

Your responsibilities will include managing client relationships, mentoring team members, and ensuring the successful implementation of solutions. A Bachelor's degree and significant experience in Workforce Management are essential for this role.

Qualifications

• 6 to 10 years in implementing or supporting enterprise software.
• 5+ years’ experience in Workforce Management required.
• Extensive experience with medium to large enterprise customers.

Responsibilities

• Conduct workshops for requirement assessments with clients.
• Architect comprehensive solutions integrating UKG Pro WFM.
• Oversee the build and configuration of the system.
• Foster strong relationships with client project teams.

Skills

Workforce management expertise

Problem-solving

Excellent communication skills

Client relationship management

Education

Bachelor's degree in Computer Sciences or related field

Tools

UKG Pro WFM

Workday

Oracle

SAP Human Resources

Job description

Role Overview

As a Sr. Solution Consultant at UKG, you will play a pivotal role in delivering superior workforce management solutions to our clients. You will be accountable for your own success, utilizing your expert knowledge of workforce management software to design and implement solutions that maximize benefits for our customers. Your superior communication and presentation skills, coupled with your ability to manage complex environments and client relationships, will ensure your success in this role.

Key Responsibilities

• Requirement Assessment: Conduct workshops with senior members of customer organizations to drive requirement assessments.
• Solution Design: Architect comprehensive solutions that integrate UKG Pro WFM (Dimensions) with third‑party products, ensuring alignment with business goals.
• Customization and Integration: Design and implement customizations and integrations to meet specific client needs.
• Documentation: Collect, analyze, validate, and document business requirements, creating detailed technical specifications for the implementation team.
• Build and Configuration: Oversee the build and configuration of the system, ensuring adherence to the original design and client requirements. Provide expert knowledge and best practices during the Build phase.
• Testing Support: Provide guidance and support during the testing phase, including functional testing, integration testing, and user acceptance testing (UAT).
• Best Practices: Advocate for and implement industry best practices in workforce management, process optimization, and system configuration.
• Effective Communication: Effectively communicate complex technical concepts to both technical and non‑technical stakeholders using use cases, visual diagrams, and process flow charts.
• Client Management: Foster strong relationships with client Project teams, acting as a trusted advisor and ensuring high levels of client satisfaction.
• Mentoring: Mentor and provide guidance to team members on advanced modules and solutioning aspects.
• Travel: Travel up to 25% may be required to meet with clients and support project implementations.

Qualifications

• Education: Bachelor's degree or equivalent in Computer Sciences or a related field.
• Experience:
  • 6 to 10 years of experience implementing or supporting enterprise software applications and hardware used in web environments (UKG Pro WFM/Workday/Ceridian/Oracle/PeopleSoft/SAP Human Resources/Payroll/Time and Labor).
  • 5+ years of experience in Workforce Management is a must.
  • Relevant experience as a consultant in a similar application environment is desirable.
  • Extensive experience in implementing solutions for medium to large enterprise customers.
• Skills:
  • Thorough understanding of business, process, and technology relating to workforce management.
  • Experience with requirement gathering, solution design, implementation, and configuration of UKG Products.
  • Extensive experience on UKG Pro WFM (Dimensions) modules such as Time Keeping, Accruals, Leave, Advanced Scheduling, Forecasting, Attendance and Activities is desirable.
  • Prior experience in supporting functional testing, integration testing, and UAT.
  • Demonstrated track record in delivering quality, on‑time technology and business solutions to a diverse customer base.
  • Solid interpersonal skills to interface with co‑workers and customers, managing specific tasks to completion with minimal direction.
  • Excellent verbal and written communication skills.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.