TVS SCS is hiring Control Tower Executive

TVS Supply Chain Solutions (TVS SCS); Chennai; On-site; INR 450,000 - 750,000; Full time

Job summary

TVS Supply Chain Solutions invites applications for a Control Tower Executive in Chennai. You will oversee real-time vehicle monitoring, POD and Ebill management, and vehicle placement through direct coordination with drivers, vendors and project teams.

Your role requires strong communication, familiarity with TMS, GPS tracking, and sharp analytical skills to resolve delays, manage documentation and provide proactive updates in a 24x7, six-days-a-week operation.

Qualifications

• Strong written and verbal communication with customer service approach
• Familiarity with transportation management systems (TMS) and GPS technology
• Attention to detail, organizational skills and problem-solving abilities
• Analytical mindset to interpret data and trends
• Ability to manage time and multitask in a 24x7 operations environment

Responsibilities

• Real-time Vehicle Monitoring using tracking systems to locate shipments
• Call drivers/vendors for delays and inform stakeholders with ETA
• Manage POD & Ebill verification and resolution with vendors
• Coordinate Vehicle Placement with project teams and ensure LR copies are used
• Maintain proactive communication with carriers, drivers, and warehouses
• Identify and resolve discrepancies in tracking/shipment documentation
• Generate status reports and provide insights for improvements
• Interact with stakeholders to respond to inquiries about Trip Management / Tracking / POD

Skills

Real-time communication

TMS familiarity

GPS tracking

Attention to detail

Analytical mindset

Time management

Adaptability

Tools

TMS

GPS Tracking

Job description

We are hiring Control Tower Executive!!

Work Location:

TVS Supply Chain Solutions Ltd.

Tamarai Tech Park, South Block 3rd Floor

No 16, (SP) Developed Plot, Jawaharlal Nehru Road, Industrial Estate, Guindy, Chennai-600 032.

JOB DESCRIPTION:

Real-time Vehicle Monitoring:

• Utilize tracking systems and technology tools to monitor the location and status of shipments throughout the transportation process
• Call drivers / vendors for vehicles that are running delay or not delivered on time and inform concerned stake holders of action taken and ETA (Minimum 100 calls per shift)
• Implement proactive measures to address any delays, disruptions, or potential issues

Proof of Delivery (POD) & Ebill Management

• Verify unclean PODs, ensuring timely clearance of unclean POD to correct queue
• Call drivers / vendors for pending / unclean POD and ensure drivers / vendors upload POD on time
• Resolve discrepancies or issues related to POD documentation
• Ensure vendors are billed on time and co-ordinate with relevant stakeholders for discrepancies

Vehicle Placement

• Ensure vehicles are placed on time by calling drivers / vendors and project teams
• Call project teams to ensure vehicles are moved only with printed LR copies

Communication & Coordination:

• Maintain proactive and constant communication with carriers, drivers, warehouse, and other stakeholders to communicate transportation plans and ensure seamless execution and receive and provide updates on the status of shipments
• Proactively Address, resolve and relay any issues or delays in the transportation process

Issue Resolution:

• Identify and address any discrepancies or issues related to the tracking and tracing of shipments
• Collaborate with relevant teams to find quick and effective solutions
• Documentation Management:
• Ensure accurate and up-to-date documentation of tracking information
• Generate reports on the status of shipments and provide insights for improvement as per required frequency

Customer Support:

• Interact with relevant stake holders to respond to inquiries and gather additional information related to Trip Management / Vehicle Tracking / POD and Ebill
• Provide proactive updates on transportation activities and address inquiries related to Trip Management / Vehicle Tracking / POD and Ebill
• Maintain a customer-centric approach to enhance overall satisfaction
• Ensure documentation, tracking and tracing activities comply with relevant regulations and industry standards

Experience and Skills required:

• Strong communication (Written and Verbal) interpersonal skills with customer service approach
• Familiarity with transportation management systems (TMS), documentation processes. tracking systems, GPS technology, and transportation management software
• Attention to detail, organizational skills, and problem-solving abilities with ability to make quick and informed decisions
• Analytical mindset with the ability to interpret data
• Time management with multi-tasking skills to meet tight deadlines
• Willingness to cross skill and up skill
• Adaptability to changing priorities and the dynamic nature of transportation operations

Shift Details:

• It is 24x7 operations
• Shifts will be between (6:30 AM - 3:00 PM, 9 AM - 5:30 PM, 1:30 PM - 10 PM, 10 PM - 6:30 AM), based on roster, off will vary
• 6 days WFO

Above shifts are rotational, with rotational week offs, with 6 days working from office and may vary based on business need.