TS Cross Technology Systems Integration Specialist

nttlimited

India

On-site

INR 900,000 - 1,300,000

Full time

6 days ago

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Job summary

NTT DATA is seeking a Collaboration Technical Services Systems Integration Specialist to provide expert technical support to clients on site and remotely. The role includes translating requirements into clear specifications, offering alternative solutions, and guiding junior engineers through mentoring and coordination of activities.

The candidate should demonstrate seasoned proficiency across Networking, Data Centre, Security, Customer experience, Collaboration and End User Compute, along with

Qualifications

Bachelor's degree in Information Technology or Computing or related field.
CCNP Voice/Collaboration certification is required.
Seasoned knowledge across Networking, Data Centre, Security, Collaboration or End User Compute.
Excellent customer engagement and verbal communication skills.

Responsibilities

Interacts with clients on site and remote to meet complex requirements of a solution.
Escalates unresolved problems to relevant third parties.
Responds to escalated client requests.
Writes reports and maintains project documentation.
Coaches and mentors junior Implementation Engineers and Technicians.
Coordinates activities of junior engineers to meet performance targets.
Contributes to higher complexity design work and input to design.
Owns relevant technologies according to domain or specialization.

Skills

Customer engagement

Verbal communication

Coaching/mentoring

Ability to work under pressure

Education

Bachelor's degree in Information Technology or Computing or related field

Tools

NICE CXOne

Nexidia Data Exchange Framework

NICE Engage NCIE/NCSE

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.

Your day at NTT DATA

The Collaboration Technical Services (TS) Systems Integration Specialist is a seasoned subject matter expert, responsible for providing technical support to NTT clients.

This role is able to compile technical specifications in a clear, concise, unambiguous manner to explain the advantages and disadvantages of options leading to the final solution and are able to create alternative solutions as backup planning.

This role works towards professional to expert level certification, whilst at the same time developing business knowledge. This role has seasoned proficiency across two or more technologies, namely Networking, Data Centre, Security, Customer experience, Collaboration and/or End User Compute.

Key responsibilities

Interacts with clients on site and remote to meet complex requirements of a solution.
Escalates unresolved problems and issues to the relevant third parties.
Responds to escalated client requests.
Escalates complex problems to the relevant third parties.
Writes reports and proposals and completes and maintains project documentation.
Assists with the documentation of standard operating procedures relating to installations and fixes.
Acts as coach and mentor to more junior Implementation Engineers and Technicians.
Assumes responsibility for the coordination of the activities of the junior Engineers, in line with performance targets.
Included in higher complexity design work, with input to the design expected.
Expected to take ownership of relevant technologies according to domain or specialization.
Performs any other related task as required.

To thrive in this role, you need to have

Seasoned understanding and appreciation of technical design and business principles.
Seasoned project fundamental and administration ability.
Seasoned project skills which are demonstrated in the execution of installations and other assignments.
Excellent customer engagement skills
Demonstrate relevant domain specialist knowledge.
Excellent verbal communication skills.
Client focused and displays a proactive approach to solving problems.
Ability to work under pressure.
Ability to coach, mentor and provide guidance to team members.

Academic Qualification and certifications: Bachelor's degree or equivalent in Information Technology or Computing or a related field.

Collaboration