Technical Specialist Windows VMware

NTT India Private Limited; India; On-site; INR 900,000 - 1,500,000; Full time

Job summary

NTT DATA is seeking a Cross Technology Managed Services Engineer (L3) in India. The role focuses on proactive incident resolution, ensuring client infrastructure is configured, tested, and operational.

You will work across Cloud, Security, Networking, and Applications, mentoring L2 teams and contributing to automation efforts. The position emphasizes managing complex tickets, SLA adherence, and delivering high-quality service to clients.

Qualifications

• Extensive Managed Services experience with complex cross-technology infrastructure.
• Strong understanding of ITIL processes and incident management.
• Proven experience coordinating with vendors/third parties.
• Ability to communicate across cultures and diverse teams.
• Effective planning skills under changing client requirements.
• Calm under pressure with a client-first mindset.

Responsibilities

• Provide proactive incident resolution and service improvements.
• Handle high-complexity tickets and ensure SLA adherence.
• Mentor junior team members across Cloud, Security, Networking, and Apps.
• Use monitoring tools and alerts to identify issues early and prevent outages.
• Document incidents with detail and escalate where needed.
• Create knowledge articles and train teammates on tasks.
• Collaborate with automation teams to reduce manual work.
• Engage with third-party vendors and keep portals updated.
• Support disaster recovery plans and project delivery to client specs.

Skills

Managed Services

ITIL processes

Vendor management

Cross-technology infra

Communication across cultures

Planning under pressure

Active listening

Client-focused approach

Education

Bachelor's degree in IT/Computing

Tools

Monitoring tools

Job description

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow, belong and thrive.

Your day at NTT DATA As a Cross Technology Managed Services Engineer (L3) at NTT DATA, your primary role will be to provide exceptional service to our clients by proactively identifying and resolving technical incidents. You will ensure that client infrastructure is configured, tested, and operational, leveraging your deep technical expertise to solve complex problems and enhance our service quality.

Responsibilities

• pre-emptive service incident resolution, product reviews, and operational improvements.
• manage high-complexity tickets, perform advanced tasks, and provide diverse solutions while ensuring zero missed service level agreement (SLA) conditions.
• mentoring junior team members and working across various technology domains such as Cloud, Security, Networking, and Applications.
• conduct necessary checks, apply monitoring tools, and respond to alerts, identifying issues before they become problems.
• Logging incidents with the required level of detail, you will analyse, assign, and elevate support calls.
• proactively identify opportunities for optimization and automation, ensuring continuous feedback to clients and affected parties.
• create knowledge articles for frequent tasks/issues and train junior team members in executing those tasks.
• Provide inputs to automation teams to reduce manual efforts.
• engage with third-party vendors when necessary and keep systems and portals updated as prescribed.
• coach L2 teams on advanced troubleshooting techniques and support the implementation and delivery of projects, disaster recovery functions, and more, ensuring all actions adhere to client requirements and timelines.

Requirements

• Extensive Managed Services experience handling complex cross-technology infrastructure.
• Strong understanding of ITIL processes.
• Proven experience working with vendors and/or third parties.
• Ability to communicate and work across different cultures and social groups.
• Effective planning skills, even in changing circumstances.
• Positive outlook and ability to work well under pressure.
• Active listening skills and adaptability to changing client needs.
• Client-focused approach to create positive client experiences throughout their journey.
• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).

Workplace type: On-site Working

About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the worlds leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity.

We are committed to providing an environment free of unfair discrimination and harassment.

We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Join our growing global team and accelerate your career with us.

Is innovation part of your DNA Do you want to enable a connected future for people, organizations, and society Join our growing global NTT family and youll be part of the worlds largest ICT company (by revenue). Weve combined the capabilities of 28 remarkable companies to become one, leading