TS Implementation Engineer (L2) (NTT)

NTT Limited; Mumbai; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

NTT Limited in Mumbai is seeking a talented individual to own installations and troubleshoot technical incidents. This role requires a strong foundation in Computer Science or Information Technology, along with client engagement skills.

The ideal candidate will demonstrate experience in technical implementation and project administration. You will work directly with clients to resolve issues and conduct presentations, all in an on-site working environment.

Qualifications

• Basic understanding of technical design and business principles.
• Experience in technical implementation engineering or similar role.
• Experience engaging with clients and conducting presentations.

Responsibilities

• Own installations and troubleshoot incidents.
• Respond to escalated client requests.
• Assist with documentation related to installations.

Skills

Technical design understanding

Customer engagement

Relevant domain knowledge

Verbal communication skills

Proactive problem-solving

Ability to work under pressure

Education

Computer Science / Information Technology Degree

Job description

Make an impact with NTT DATA – Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.

Key Roles and Responsibilities

• Own larger portions of an installation, break/fix incidents at a low to medium level of complexity.
• Take responsibility for problem resolution and troubleshooting.
• Respond to escalated client requests and support client applications to a first line resolution.
• Escalate complex problems to the relevant third parties.
• Assist with the documentation of standard operating procedures relating to installations and fixes.
• Compile and maintain project administration.
• Conduct elementary presentations within the customer's organisation.
• May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support to customers.
• Expected to take ownership of relevant technologies according to domain or specialization.

Knowledge, Skills and Attributes

• Basic understanding and appreciation of technical design and business principles demonstrates fundamental project management and administration ability.
• Display customer engagement skills.
• Demonstrate relevant domain specialist knowledge.
• Good verbal communication skills.
• Client focused and display a proactive approach to solving problems.
• Ability to work under pressure.

Academic Qualifications and Certifications

Computer Science / Information Technology Degree or equivalent together with specialised training in new technologies and legacy systems or equivalent.

Required Experience

• Moderate level of years experience in a technical implementation engineering or similar role.
• Demonstrated experience engaging with clients and conducting presentations.
• Demonstrated project administration and documentation experience.

Workplace Type

On-site Working

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.