Travel Consultant

WNS Holdings; Gurugram District; On-site; INR 350,000 - 500,000; Full time

Job summary

WNS Global Services in Gurgaon/Gurugram is seeking a GDS & Corporate Travel Executive with 2+ years of travel industry experience. You will handle end-to-end travel reservations, create and manage PNRs, ticketing, refunds, and corporate travel support in a fast-paced 24/7 environment.

Minimum graduate, strong GDS skills, excellent communication, and willingness to work shifts are required. This is a full-time on-site role with opportunities to work with global clients on US travel voice

Qualifications

• Minimum 2+ years of relevant GDS experience.
• Graduate from any recognized university.
• Experience in ticketing and corporate travel handling.

Responsibilities

• Handle end-to-end travel reservations and ticketing processes.
• Create and manage PNRs using GDS systems.
• Perform ticketing, refunds, cancellations, exchanges, and reissues.
• Handle corporate travel requirements and provide B2B travel support.
• Manage customer and corporate travel queries efficiently.
• Ensure accuracy and compliance while processing travel bookings and transactions.

Skills

GDS knowledge

Ticketing knowledge

Corporate travel handling

Education

Graduate

Tools

GDS systems

Job description

About WNS

WNS Global Services is a global business process management (BPM) company that combines industry expertise with technology and analytics to deliver business solutions to organizations worldwide. WNS works with clients across multiple industries, including Travel, Banking & Financial Services, Healthcare, Retail, Insurance and Logistics.

WNS has a strong presence in the travel and hospitality domain and offers opportunities to work with global clients and international processes.

GDS & Corporate Travel Executive

Company: WNS Global Services
Location: Gurgaon / Gurugram
Experience: 2+ Years
Process: US Travel Voice Process
Shift: 24/7 Rotational Shifts
Education: Minimum Graduate
Employment Type: Full-time

About the Role

Key Responsibilities

• Handle end-to-end travel reservations and ticketing processes.
• Create and manage PNRs using GDS systems.
• Perform ticketing, refunds, cancellations, exchanges, and reissues.
• Handle corporate travel requirements and provide B2B travel support.
• Manage customer and corporate travel queries efficiently.
• Ensure accuracy and compliance while processing travel bookings and transactions.

Qualifications

• Minimum 2+ years of relevant GDS experience.
• Experience in ticketing and corporate travel handling.
• Candidate must be a graduate.

Required Skills

• Strong hands-on knowledge of GDS is preferred.
• Strong end-to-end GDS knowledge, including:

PNR Creation & Booking

Ticketing

Refunds & Cancellations

Exchanges & Reissues

Corporate Travel Handling

• Prior experience in GDS
• Excellent verbal and written communication skills.
• Willingness to work in a 24x7 shift environment.

Preferred Skills

Candidates with strong exposure to multiple GDS functions and hands-on experience in corporate travel operations will be preferred.