Customer Support Executive

WNS; Gurugram District; On-site; INR 360,000 - 600,000; Full time

Benefits offered by this job

Job summary

WNS in Gurugram is seeking a travel specialist with 2+ years of GDS experience to handle end-to-end travel reservations, PNR creation, and ticketing.

You will manage corporate travel bookings, refunds, exchanges, and provide B2B support, ensuring accuracy, compliance, and readiness for 24x7 operations.

Qualifications

• Minimum 2+ years of relevant GDS experience.
• Experience in ticketing and corporate travel handling.
• Candidate must be a graduate.

Responsibilities

• Handle end-to-end travel reservations and ticketing processes.
• Create and manage PNRs using GDS systems.
• Perform ticketing, refunds, cancellations, exchanges, and reissues.
• Handle corporate travel requirements and provide B2B travel support.
• Manage customer and corporate travel queries efficiently.
• Ensure accuracy and compliance while processing travel bookings and transactions.

Skills

GDS knowledge

End-to-end GDS

Education

Graduate

Tools

GDS

Job description

• Handle end-to-end travel reservations and ticketing processes.
• Create and manage PNRs using GDS systems.
• Perform ticketing, refunds, cancellations, exchanges, and reissues.
• Handle corporate travel requirements and provide B2B travel support.
• Manage customer and corporate travel queries efficiently.
• Ensure accuracy and compliance while processing travel bookings and transactions.

Qualifications

• Minimum 2+ years of relevant GDS experience.
• Experience in ticketing and corporate travel handling.
• Candidate must be a graduate.

Required Skills

• Strong hands-on knowledge of GDS is preferred.
• Strong end-to-end GDS knowledge, including:

PNR Creation & Booking

Ticketing

Corporate Travel Handling

• Prior experience in TMC / B2B Travel Support.
• Excellent verbal and written communication skills.
• Willingness to work in a 24x7 shift environment.

Preferred Skills

Candidates with strong exposure to multiple GDS functions and hands-on experience in corporate travel operations will be preferred.