Travel Consultant

Vibedu International Education; Ernakulam, Madurai District, Chennai District; On-site; INR 300,000 - 420,000; Full time

Job summary

Holiday Vibez / Vibedu International Education Pvt Ltd in Kochi and other cities seeks a proactive Travel Consultant to handle enquiries, conduct daily customer calls, and prepare customized itineraries and quotations.

You will assist customers through travel planning, coordinate with vendors, and strive to convert leads into bookings while delivering excellent service from enquiry to trip completion. Requires 1+ year in Travel Sales or Consultancy.

Qualifications

• Excellent communication and interpersonal skills.
• Proven ability to make outbound calls and handle follow-ups.
• Experience in preparing travel itineraries and quotations.
• Knowledge of domestic and international travel destinations.
• Experience in Travel Sales or Travel Consultancy is advantageous.

Responsibilities

• Make daily outbound calls to travel enquiries and follow up.
• Prepare customized domestic and international itineraries and quotations.
• Coordinate with hotels, transport providers, airlines, and vendors.
• Update CRM with calls, follow-ups, quotations, and bookings.
• Convert enquiries into confirmed bookings and generate repeat business.

Skills

Communication skills

Sales skills

Customer service

Interpersonal skills

Travel knowledge

Tools

CRM software

Travel booking tools

Job description

Travel Consultant

Company: Holiday Vibez / Vibedu International Education Pvt Ltd

Location: Kochi/Chennai/Madurai/Trichy/Coimbatore

Employment Type: Full-Time

Work Mode: Work from Office

Job Summary

We are looking for a dynamic and customer-focused Travel Consultant to handle travel enquiries, conduct daily customer calls and follow-ups, prepare customized travel itineraries and quotations, and convert leads into confirmed bookings.

The candidate will be responsible for assisting customers throughout their travel planning process and ensuring excellent customer service from enquiry to completion of the trip.

Key Responsibilities

Customer Calling & Follow-up

• Make daily outbound calls to new and existing travel enquiries.
• Respond to customer enquiries received through calls, WhatsApp, social media, website, and other lead sources.
• Regularly follow up with prospective customers to convert enquiries into confirmed bookings.
• Maintain proper follow-up records and update the status of every lead.
• Build and maintain good relationships with customers.

Travel Planning & Itinerary Preparation

• Understand customer requirements, including destination, travel dates, budget, number of travellers, and preferences.
• Prepare customized domestic and international travel itineraries.
• Create and share attractive travel packages and quotations with customers.
• Suggest suitable destinations, hotels, sightseeing activities, transportation, and other travel services.
• Make necessary changes to itineraries based on customer requirements.

Booking & Coordination

• Coordinate with hotels, transport providers, airlines, travel partners, and other vendors.
• Assist customers with flight bookings, hotel reservations, transport, visa assistance, travel insurance, and other travel-related services.
• Ensure all booking details and customer requirements are properly communicated and confirmed.
• Follow up on payments and booking confirmations.

Sales & Lead Conversion

• Work towards converting daily travel enquiries into confirmed bookings.
• Achieve assigned monthly calling, conversion, and sales targets.
• Follow up consistently with interested customers and maintain a strong conversion pipeline.
• Generate repeat business and referrals through excellent customer service.

Reporting & CRM Updates

• Update all calls, follow-ups, customer requirements, quotations, and booking details in the CRM/system.
• Submit daily updates on calls made, follow-ups completed, quotations shared, and bookings confirmed.
• Maintain accurate customer and booking records.

Skills & Requirements

• Good communication and interpersonal skills.
• Strong calling, follow-up, and sales skills.
• Ability to understand customer requirements and provide suitable travel solutions.
• Experience in preparing travel itineraries and quotations.
• Good knowledge of domestic and international travel destinations.
• Ability to handle multiple enquiries and follow-ups efficiently.
• Basic knowledge of travel bookings, hotels, flights, visa processes, and travel documentation is preferred.
• Experience in Travel Sales or Travel Consultancy will be an added advantage.

Experience

1+ year of experience in Travel Consultancy, Travel Sales, Customer Service, or a related field is preferred.