Travel Associate| Limited Openings| Immediate Joining

Ienergizer; Dadri; On-site; INR 223,000 - 335,000; Full time

Job summary

Ienergizer in India is seeking a customer support professional to handle inquiries related to travel bookings, reservations, cancellations, and modifications. You will assist customers with travel-related concerns and provide accurate information, aiming to resolve complaints and maintain high CSAT scores.

The role requires strong verbal and written communication skills, good problem-solving abilities, and a customer-oriented approach.

Qualifications

• Minimum 1 year of experience in customer support.
• Graduate in any stream.
• Excellent verbal and written communication skills.
• Good problem-solving and customer-handling abilities.
• Basic computer knowledge and a customer-oriented approach.

Responsibilities

• Handle customer queries related to travel bookings, reservations, cancellations, and modifications.
• Assist customers with travel-related concerns and provide accurate information.
• Resolve complaints professionally and ensure customer satisfaction (CSAT).
• Maintain AHT, assigned KPIs, and quality standards.
• Update customer records and follow company policies and procedures.
• Escalate complex issues to the appropriate department when required.

Skills

Verbal communication

Written communication

Problem solving

Customer handling

Basic computer skills

Customer-oriented approach

Education

Graduate degree

Job description

Roles & Responsibilities

• Handle customer queries related to travel bookings, reservations, cancellations, and modifications.
• Assist customers with travel-related concerns and provide accurate information.
• Resolve complaints professionally and ensure customer satisfaction (CSAT).
• Maintain AHT, assigned KPIs, and quality standards.
• Update customer records and follow company policies and procedures.
• Escalate complex issues to the appropriate department when required.

Preferred candidate profile

• Minimum 1 year of experience in customer support.
• Graduate in any stream.
• Excellent verbal and written communication skills.
• Good problem-solving and customer-handling abilities.
• Basic computer knowledge and a customer-oriented approach.