Tele Caller - Inside Sales

Shashwath Solution; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

Shashwath Solution in Bengaluru seeks passionate Travel Consultants to join our office-based team. Freshers welcome; help clients plan trips, tailor itineraries, and handle bookings for flights, hotels, and activities.

You will use travel portals and reservation systems, stay updated on destinations and visa rules, and deliver pre- and post-sales support. Kannada and English fluency is required; Hindi a plus.

Qualifications

• Freshers with a degree in BBA, MBA (Travel & Tourism), Tourism, Hospitality, or a related field are welcome.
• Candidates with prior experience in travel, tourism, hospitality, customer service, or sales are encouraged to apply.
• Good geographical knowledge and genuine interest in travel and tourism.
• Excellent communication and interpersonal skills.
• Strong organizational, problem-solving, and multitasking abilities.
• Familiarity with travel booking platforms or reservation systems is an advantage.
• Knowledge of travel industry tools or certifications such as IATA/ASTA is a plus.
• Fluency in Kannada and English is required.
• Hindi is an added advantage.

Responsibilities

• Understand clients' travel requirements, preferences, and budgets.
• Create and present customized travel itineraries, holiday packages, and travel recommendations.
• Assist customers with bookings for flights, hotels, transportation, activities, and excursions.
• Use online travel portals and booking systems to make and manage reservations.
• Stay updated on travel destinations, regulations, visa/documentation requirements, and industry trends.
• Provide excellent pre-sales and post-sales support, including booking modifications, cancellations, and customer queries.
• Maintain accurate records of bookings, transactions, and customer information.
• Build strong and long-term relationships with customers through regular communication and follow-ups.
• Identify opportunities to upsell and cross-sell travel packages, travel insurance, upgrades, and additional services.
• Handle customer concerns and travel-related issues professionally and efficiently.
• Achieve customer satisfaction and business targets through excellent service and communication.

Skills

Communication skills

Kannada & English fluency

Customer service

Multitasking

Education

BBA

MBA (Travel & Tourism)

Tools

Booking platforms

Reservation systems

IATA/ASTA awareness

Job description

Job Summary

Are you passionate about travel and enjoy helping people plan their perfect trips?

We are looking for enthusiastic and customer-focused Travel Consultants to join our team in Bangalore. This is an excellent opportunity for freshers and travel enthusiasts who want to build a career in the travel and tourism industry.

Please note: This is a 100% office-based role. No field travel is involved.

Key Responsibilities

• Understand clients' travel requirements, preferences, and budgets.
• Create and present customized travel itineraries, holiday packages, and travel recommendations.
• Assist customers with bookings for flights, hotels, transportation, activities, and excursions.
• Use online travel portals and booking systems to make and manage reservations.
• Stay updated on travel destinations, regulations, visa/documentation requirements, and industry trends.
• Provide excellent pre-sales and post-sales support, including booking modifications, cancellations, and customer queries.
• Maintain accurate records of bookings, transactions, and customer information.
• Build strong and long-term relationships with customers through regular communication and follow-ups.
• Identify opportunities to upsell and cross-sell travel packages, travel insurance, upgrades, and additional services.
• Handle customer concerns and travel-related issues professionally and efficiently.
• Achieve customer satisfaction and business targets through excellent service and communication.

Who can apply

• Freshers with a degree in BBA, MBA (Travel & Tourism), Tourism, Hospitality, or a related field are welcome.
• Candidates with prior experience in travel, tourism, hospitality, customer service, or sales are also encouraged to apply.
• Good geographical knowledge and a genuine interest in travel and tourism.
• Excellent communication and interpersonal skills.
• Strong organizational, problem-solving, and multitasking abilities.
• Good attention to detail and willingness to learn.
• Familiarity with travel booking platforms or reservation systems is an advantage.
• Knowledge of travel industry tools or certifications such as IATA/ASTA is a plus.
• Fluency in Kannada and English is required.
• Hindi is an added advantage.

What we're looking for

• Passionate about travel and discovering new destinations.
• Confident and comfortable interacting with customers.
• Eager to learn and grow in the travel industry.
• Target-oriented with a positive and customer-first attitude.
• Good at communication, coordination, and problem-solving.Education: MBA (Marketing) Travel and Tourism
• Keywords: Hotel Booking, Resorts, Homestays, Travel agent, Telecalling