Travel Associate

CIEL HR; Bengaluru; On-site; INR 260,000 - 360,000; Full time

Job summary

CIEL HR is seeking a Travel Associate to manage day-to-day travel operations, coordinate with airlines and hotels, and support internal teams and customers with booking-related queries. The role emphasizes timely confirmations, accurate documentation, and adherence to travel policies.

You will track refunds, update booking and refund statuses in internal trackers, and escalate issues when needed, while maintaining clear communication with stakeholders and meeting deadlines in rotational shifts.

Qualifications

• Basic understanding of flight and hotel booking processes.
• Good verbal and written communication skills.
• Experience coordinating with multiple vendors.
• Strong follow-up and multitasking ability.
• Attention to detail and good record-keeping skills.
• Basic knowledge of cancellation and refund policies.
• Proficiency in MS Excel / Google Sheets.
• Ability to work in rotational shifts and meet deadlines.

Responsibilities

• Handle basic travel-related queries from internal teams and customers
• Coordinate with airlines for booking confirmations, schedule changes, name corrections, and cancellations
• Follow up with hotels for reservation confirmations, amendments, cancellations, and refund status
• Track and follow up on pending refunds with airlines, hotels, and travel partners
• Maintain proper documentation for bookings, cancellations, and refund cases
• Update booking and refund status in internal systems or trackers
• Communicate clearly with stakeholders on timelines, policies, and outcomes
• Ensure adherence to company and vendor travel policies
• Escalate unresolved issues to senior team members when required

Skills

Booking basics

Communication skills

Vendor coordination

Follow-up multitasking

Attention to detail

Refund policies

Shift flexibility

Tools

MS Excel

Google Sheets

Job description

Job Description

We are looking for a Travel Associate to handle day-to-day travel operations and support internal teams and customers with booking-related queries. The role involves coordination with airlines, hotels, and travel partners to ensure smooth travel management.

Key Responsibilities

• Handle basic travel-related queries from internal teams and customers
• Coordinate with airlines for booking confirmations, schedule changes, name corrections, and cancellations
• Follow up with hotels for reservation confirmations, amendments, cancellations, and refund status
• Track and follow up on pending refunds with airlines, hotels, and travel partners
• Maintain proper documentation for bookings, cancellations, and refund cases
• Update booking and refund status in internal systems or trackers
• Communicate clearly with stakeholders on timelines, policies, and outcomes
• Ensure adherence to company and vendor travel policies
• Escalate unresolved issues to senior team members when required

Required Skills & Qualifications

• Basic understanding of flight and hotel booking processes
• Good verbal and written communication skills
• Experience coordinating with multiple vendors
• Strong follow-up and multitasking ability
• Attention to detail and good record-keeping skills
• Basic knowledge of cancellation and refund policies
• Proficiency in MS Excel / Google Sheets
• Ability to work in rotational shifts and meet deadlines