Transportation Specialist, Transportation Specialist

Amazon; Bengaluru; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

Amazon in Bengaluru is seeking a street-smart, results-driven candidate to manage and grow shipper accounts, focusing on B2B/SME partnerships and logistics optimization.

You will refine the value proposition using data, handle pickups, tracking, claims, and coordinate with partners to drive performance. Proficiency in SQL and Excel is preferred. The role offers an entrepreneurial environment with growth opportunities in shipping operations.

Qualifications

• Bachelor's degree in a quantitative/technical field.
• Experience with SQL.
• Experience with Excel.

Responsibilities

• Deliver positive experience to assigned shipper accounts and support SMs to grow volume while maintaining hygiene parameters.
• Help refine the business value proposition using local knowledge, secondary research and past data.
• Follow the standard operating processes to scale the working of the function.
• Handle customer inquiries regarding pickup schedules, delivery status, and shipping-related issues.
• Process and investigate lost, damaged, or delayed package claims.
• Root Cause Analysis (RCA) to be performed individually or support Sales Managers with RCA where necessary to improve performance.
• Coordinate with delivery partners and internal teams to resolve shipping complications.
• Manage pickup & delivery requests/Escalations.
• Track packages and provide real-time updates to customers.
• Action proactive and reactive measures on key business parameters like operations, claims, and receivables.
• Identify and escalat critical issues when necessary.

Skills

SQL

Excel

Education

Bachelor's degree in quantitative/technical field

Job description

Description

Amazon has one of the largest & most trusted shipping networks in India (ATS). We want to extend the benefits of these shipping services to D2C brands and SMBs for their own business to help them serve their customers better & in turn grow their business. This role will be responsible for managing and growing relationships with our key shipper accounts.

Amazon has one of the largest & most trusted shipping networks in India (ATS). We want to extend the benefits of these shipping services to D2C brands and SMBs for their own business to help them serve their customers better & in turn grow their business. This role will be responsible for managing and growing relationships with our key shipper accounts.

We are seeking a street-smart, result-oriented candidate with B2B/SME Customer service or operations experience and preferably from the shipping & logistics industry. Candidate should be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities and changing landscapes. One should be collaborative, but equally data-driven and analytical. The individual should constantly strive to expand our understanding of the metrics and industry.

Additionally, you will be responsible for maintaining positive shipper experience by managing critical input levers.

Key job responsibilities

• Deliver positive experience to assigned shipper accounts and support SMs to grow volume while maintaining hygiene parameters
• Help refine the business value proposition using local knowledge, secondary research and past data
• Follow the standard operating processes to scale the working of the function
• Handle customer inquiries regarding pickup schedules, delivery status, and shipping-related issues
• Process and investigate lost, damaged, or delayed package claims
• Root Cause Analysis (RCA) to be performed individually or support Sales Managers with RCA where necessary to improve performance
• Coordinate with delivery partners and internal teams to resolve shipping complications
• Manage pickup & delivery requests/Escalations
• Track packages and provide real-time updates to customers
• Action proactive and reactive measures on key business parameters like operations, claims, and receivables
• Identify and escalat critical issues when necessary

Basic Qualifications

• Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
• Experience with SQL

Preferred Qualifications

• Experience with Excel

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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