Account Manager - Amazon Shipping, IN Amazon Shipping

Amazon; Bengaluru; On-site; INR 900,000 - 1,400,000; Full time

Job summary

ASSPL - Karnataka - B56 is seeking a driven Account Manager for Amazon Shipping India’s SMB team to own and manage a portfolio of SMB shippers, drive shipment volume growth, and enhance shipper health metrics. You will partner with Operations, Pricing, and Billing teams to unlock opportunities and remove barriers for scale.

The role emphasizes strong communication, relationship management, and data-informed decision making to deliver an exceptional post-onboarding experience for D2C brands and

Qualifications

• Bachelor's degree
• 2+ years of sales experience
• Experience with analytical tools and ability to dive deep into metrics and reporting
• Experience using strong customer service, communication, and interpersonal skills

Responsibilities

• Shipper Portfolio Management: Own and manage a portfolio of SMB shippers, driving volume growth, revenue, and shipper retention.
• Relationship Building: Build and maintain strong relationships with shippers through regular check-ins, business reviews, and proactive problem-solving to maximize shipper lifetime value.
• Performance Tracking & Growth: Monitor shipment volumes, Revenue Per Parcel (RPP), Variable Gross Margin (VGM), and activation rates; identify at-risk shippers and execute targeted interventions to improve retention and growth.
• Onboarding Handoff: Coordinate seamlessly with Pre-Sales Associates through a structured handshake process to ensure smooth onboarding of newly activated shippers into your portfolio.
• API Integration & New Product Adoption: Support shippers in adopting 3P/1P API integrations and new product launches, enabling them to operate at scale efficiently.
• Cross-Functional Collaboration: Partner with Marketing, Product, Program, Pricing, and Operations teams to relay shipper needs, inform roadmap priorities, and improve the end-to-end shipper experience.

Skills

Sales experience

Analytical skills

Customer service

Communication skills

Education

Bachelor's degree

Job description

Description

Amazon Shipping India is looking for a driven and customer-obsessed Account Manager to join the Small & Medium Business (SMB) team. In this role, you will own and manage a portfolio of SMB shippers — including D2C brands and e-commerce sellers — and be responsible for driving shipment volume growth, improving shipper health metrics, and delivering an exceptional post-onboarding experience. You will serve as the primary point of contact for your assigned shippers, working cross-functionally with Operations, Program, Pricing, and Billing & Payment teams to remove barriers and unlock growth opportunities.

The ideal candidate is a self-starter with strong communication and relationship management skills, comfortable working in a fast-paced, data-informed environment, and passionate about helping small businesses scale through reliable logistics solutions.

Key job responsibilities

• Shipper Portfolio Management: Own and manage a portfolio of SMB shippers, driving volume growth, revenue, and shipper retention.
• Relationship Building: Build and maintain strong relationships with shippers through regular check-ins, business reviews, and proactive problem-solving to maximize shipper lifetime value.
• Performance Tracking & Growth: Monitor shipment volumes, Revenue Per Parcel (RPP), Variable Gross Margin (VGM), and activation rates; identify at-risk shippers and execute targeted interventions to improve retention and growth.
• Onboarding Handoff: Coordinate seamlessly with Pre-Sales Associates through a structured handshake process to ensure smooth onboarding of newly activated shippers into your portfolio.
• API Integration & New Product Adoption: Support shippers in adopting 3P/1P API integrations and new product launches, enabling them to operate at scale efficiently.
• Cross-Functional Collaboration: Partner with Marketing, Product, Program, Pricing, and Operations teams to relay shipper needs, inform roadmap priorities, and improve the end-to-end shipper experience.

Basic Qualifications

• Bachelor's degree
• 2+ years of sales experience
• Experience with analytical tools and ability to dive deep into metrics and reporting
• Experience using strong customer service, communication, and interpersonal skills

Preferred Qualifications

• Experience in logistics, or experience in courier industry

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

ASSPL - Karnataka - B56

Job ID: A10551536