Transport Supervisor

NVS Travel Solutions; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

NVS Travel Solutions in India seeks an experienced transport operations supervisor with a hands-on field approach and tech-savvy to operate the latest transport management software from the desk. You will drive route optimization and fleet performance across the operation.

The role emphasizes route planning, fleet and driver supervision, cost control, safety compliance, and MIS reporting to ensure high service levels and continuous improvement.

Qualifications

• Experience in supervising transport operations and teams.
• Strong route planning and optimisation capability.
• Proficient with transport management software and reporting.

Responsibilities

• Route planning and optimization for efficiency and cost reduction.
• Fleet and driver management to meet daily operational needs.
• Ensure vehicle maintenance, safety compliance and incident response.
• MIS reporting and performance monitoring (KPIs).
• Customer service focus and continuous improvement initiatives.

Skills

Route planning

Fleet management

Driver management

Tech savvy

Cost control

Tools

Transport Management System

Job description

This is a role for an experienced transport operations supervisor with a deep understanding of the transport business and a large network of drivers. Someone who is not only unafraid to be hands-on and work from the field but is also tech savvy to operate the latest transport management software from his desk.

About the company:

NVS Travel Solutions is a 19-year-old firm that provides mobility services pan India. In 2023, NVS has scaled to an owned fleet size of 900+ vehicles and also has its own in-house tech team, which has been building software solutions for the transport industry for the last 6 years, making the future of this firm bright and greener.

Job Responsibilities:Key Responsibility Areas (KRAs):

• Sourcing drivers and vehicles.
• Ensure maintenance of vehicles.
• Ensure driver discipline
• Reporting MIS

Key Performance Indicators (KPIs):

• SLA process adherence
• Performance on regular QC/ audits
• Number of Trips
• Customer satisfaction surveys (CSAT NPS)

Job Role:

1. Route Planning and Optimization:

Develop and optimise transportation routes for efficiency and cost-effectiveness.

Implement strategies to minimise travel time and fuel consumption.

2. Fleet Management:

Oversee the daily deployment of vehicles to meet operational requirements.

Ensure proper maintenance schedules for all vehicles in the fleet.

3. Driver Management:

Supervise and coordinate the activities of drivers and other operational staff.

Provide guidance, training, and performance feedback to ensure a high standard of

Service.

4. Customer Service:

Ensure a high level of customer satisfaction by monitoring service quality and addressing

customer concerns.

Implement customer feedback mechanisms and take corrective actions.

5. Compliance and Safety:

Ensure compliance with transportation regulations and safety standards.

Implement and enforce safety protocols and training programs for drivers and staff.

6. Vehicle Inspections:

Conduct regular inspections of vehicles to identify and address any maintenance or

safety issues.

Ensure that all vehicles meet regulatory and company standards.

7. Emergency Response:

Develop and implement emergency response plans for transportation-related incidents.

Coordinate with relevant authorities and agencies during emergencies.

8. Cost Control:

Monitor and control operational expenses, including fuel costs, maintenance, and other

related expenditures.

Identify areas for cost reduction and efficiency improvement.

9. Documentation and Record Keeping:

Maintain accurate and up-to-date records of vehicle inspections, maintenance activities,

and driver logs.

Ensure compliance with documentation and reporting requirements.

10. Technology Utilisation:

Implement and utilise technology solutions for route planning, vehicle tracking, and

communication.

Stay updated on advancements in transportation technology.

11. Performance Metrics:

Define and monitor key performance indicators (KPIs) related to transportation

operations.

Analyse performance metrics regularly and recommend improvements.

12. Training and Development:

Provide ongoing training and development opportunities for transportation staff,

focusing on safety and operational efficiency.

Ensure that drivers are well-trained on new technologies and best practices.

13. Vendor Management:

Coordinate with transportation service providers, ensuring they meet service level

agreements.

Address issues and collaborate with vendors to enhance service quality.

14. Continuous Improvement:

Identify opportunities for process improvement and efficiency gains within the

transportation department.

Implement initiatives to enhance overall effectiveness and service quality.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.