Transition Advisor

NTT DATA BUSINESS SOLUTIONS; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Health insurance

Job summary

NTT DATA BUSINESS SOLUTIONS in Bengaluru is seeking an experienced Transition Advisor to lead end-to-end Digital Workplace transitions from clients or incumbents into our India Delivery Center and global delivery model.

You will shape transition governance, KT readiness, risk management, stakeholder coordination, and offshore ramp-up, with involvement in pre-sales transition solutioning and presenting transition strategy in RFPs to build client confidence.

Responsibilities

• Transition Planning Strategy: Develop comprehensive Digital Workplace Transition Plans including scope, timelines, milestones, governance, and acceptance criteria.
• Define and execute transition approach (phased / wave-based / big-bang) based on risk and service criticality.
• Establish Knowledge Transfer (KT) strategy (role-based KT, tower-wise KT, service-based KT, hypercare readiness)
• Define RACI, communication plan, escalation matrix, and cross-tower dependency map
• Drive integrated transition across workplace services: Service Desk, Field Services, EUC/Endpoint, M365, Asset, DeX, Automation
• Ensure tool/process alignment for transition (ITSM workflows, reporting, service catalog, knowledge, runbooks)
• Knowledge Transfer Service Readiness: Lead KT sessions from client/incumbent vendors to delivery teams (India and/or global teams)
• Ensure documentation completeness (SOPs, runbooks, SLAs/OLAs, workflows, access guides, known errors, scripts) and repository setup
• Validate process mapping (AS-IS TO-BE) and operational readiness (people/process/technology)
• Conduct Service Readiness Assessments and entry/exit criteria reviews prior to go-live
• Governance, RAID Risk Management: Own transition governance cadence: daily/weekly reviews, tower checkpoints, and SteerCo
• Maintain RAID log, mitigation actions, and issue resolution governance
• Monitor milestone adherence, elevate deviations, and manage corrective action plans
• Ensure contractual obligations and SLA/OLA alignment throughout transition and stabilization
• Drive security, access, compliance, and change control readiness as part of go-live criteria
• Resource Planning Offshore Ramp-up (Workplace): Plan and manage staffing aligned with transition waves (L1/L2/L3, shift coverage, language needs, site coverage)
• Coordinate hiring/onboarding/training, shadow support, and role readiness
• Drive shadow 'reverse shadow' steady-state transition model with measurable capability checkpoints
• Align capacity planning with demand forecasting (seasonality, device refresh cycles, major rollout windows)
• Tools, Data Reporting (Digital Workplace): Ensure readiness of reporting and dashboards (ticket volumes, SLA/OLA, backlog, performance metrics, transition KPIs)
• Coordinate tool integrations/alignments: ITSM, endpoint tools, DeX telemetry, asset/CMDB
• Ensure operational runbooks, monitoring, and escalation paths are validated and tested
• Financial Commercial Oversight: Track transition effort/burn vs plan; support transition financial governance
• Ensure scope control, change management, and impact assessments for transition changes
• Support cost modelling, ramp profiles, and assumptions for transition estimation and governance
• Stakeholder Management (Client + Internal): Act as the primary transition interface for client stakeholders
• Collaborate with delivery leads, tower leads, security, HR, IT, recruitment, vendors, and partners
• Manage cross-time-zone communication (US/Europe/APAC) and maintain executive-level reporting
• Ensure high confidence through structured communications and transparent risk management
• Stabilization Handover to BAU: Define exit criteria and transition completion acceptance
• Lead hypercare/stabilization governance post go-live; reduce risk and ensure performance stabilization
• Ensure smooth handover to steady-state delivery teams with complete documentation and ownership
• Capture lessons learned, closure documents, and implement continuous improvement actions

Job description

Job Summary

We are currently seeking a Transition Advisor to join our team in Bangalore, Karnataka, India.

Transition Advisor

We are seeking an experienced Digital Workplace Transition Lead to manage end-to-end service transitions from clients or incumbent vendors into NTT DATA's India Delivery Center and/or global delivery model. This role requires strong expertise in transition governance, knowledge transfer planning, service readiness, risk management, stakeholder coordination, and offshore ramp-up-specifically for the Digital Workplace portfolio (Service Desk, EUC/Endpoint, Field Services, M365/Collaboration, Identity, Asset/CMDB, DeX, automation). In addition to delivery transitions, the Transition Lead will play a key role in pre-sales transition solutioning, including transition approach design, estimates, transition plans, and presenting transition strategy in RFPs/orals to build client confidence.

Responsibilities

1) Transition Planning Strategy (Digital Workplace)

• Develop comprehensive Digital Workplace Transition Plans including scope, timelines, milestones, governance, and acceptance criteria.
• Define and execute transition approach (phased / wave-based / big-bang) based on risk and service criticality.
• Establish Knowledge Transfer (KT) strategy (role-based KT, tower-wise KT, service-based KT, hypercare readiness)
• Define RACI, communication plan, escalation matrix, and cross-tower dependency map
• Drive integrated transition across workplace services: Service Desk, Field Services, EUC/Endpoint, M365, Asset, DeX, Automation
• Ensure tool/process alignment for transition (ITSM workflows, reporting, service catalog, knowledge, runbooks)

2) Knowledge Transfer Service Readiness

• Lead KT sessions from client/incumbent vendors to delivery teams (India and/or global teams)
• Ensure documentation completeness (SOPs, runbooks, SLAs/OLAs, workflows, access guides, known errors, scripts) and repository setup
• Validate process mapping (AS-IS TO-BE) and operational readiness (people/process/technology)
• Conduct Service Readiness Assessments and entry/exit criteria reviews prior to go-live

3) Governance, RAID Risk Management

• Own transition governance cadence: daily/weekly reviews, tower checkpoints, and SteerCo
• Maintain RAID log, mitigation actions, and issue resolution governance
• Monitor milestone adherence, elevate deviations, and manage corrective action plans
• Ensure contractual obligations and SLA/OLA alignment throughout transition and stabilization
• Drive security, access, compliance, and change control readiness as part of go-live criteria

4) Resource Planning Offshore Ramp-up (Workplace)

• Plan and manage staffing aligned with transition waves (L1/L2/L3, shift coverage, language needs, site coverage)
• Coordinate hiring/onboarding/training, shadow support, and role readiness
• Drive shadow 'reverse shadow' steady-state transition model with measurable capability checkpoints
• Align capacity planning with demand forecasting (seasonality, device refresh cycles, major rollout windows)

5) Tools, Data Reporting (Digital Workplace)

• Ensure readiness of reporting and dashboards (ticket volumes, SLA/OLA, backlog, performance metrics, transition KPIs)
• Coordinate tool integrations/alignments: ITSM, endpoint tools, DeX telemetry, asset/CMDB
• Ensure operational runbooks, monitoring, and escalation paths are validated and tested

6) Financial Commercial Oversight

• Track transition effort/burn vs plan; support transition financial governance
• Ensure scope control, change management, and impact assessments for transition changes
• Support cost modelling, ramp profiles, and assumptions for transition estimation and governance

7) Stakeholder Management (Client + Internal)

• Act as the primary transition interface for client stakeholders
• Collaborate with delivery leads, tower leads, security, HR, IT, recruitment, vendors, and partners
• Manage cross-time-zone communication (US/Europe/APAC) and maintain executive-level reporting
• Ensure high confidence through structured communications and transparent risk management

8) Stabilization Handover to BAU

• Define exit criteria and transition completion acceptance
• Lead hypercare/stabilization governance post go-live; reduce risk and ensure performance stabilization
• Ensure smooth handover to steady-state delivery teams with complete documentation and ownership
• Capture lessons learned, closure documents, and implement continuous improvement actions