Transformation Solution Consultant

EXL Service; Maharashtra; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

EXL Service is seeking a Manager - Process Excellence & Digital Operations to lead Lean Six Sigma transformation across UK P&C Insurance operations, driving standardization, automation, and measurable productivity gains.

You will partner with client leadership and cross-functional teams to define roadmaps, establish governance, and deliver improvements in cost, quality, and customer experience through data-driven programmes.

Qualifications

• Bachelor's or Master's degree in any stream with 5-8 years of experience.
• Green Belt certification is mandatory as stated in the qualifications.

Responsibilities

• Lead Lean Six Sigma-led transformation programs.
• Drive process optimization and operational excellence.
• Identify and implement non-AI automation solutions.
• Deliver productivity, quality, and cost improvement initiatives.
• Manage client transformation roadmaps and governance.
• Lead cross-functional process improvement teams.
• Establish KPI, reporting, and benefit-tracking frameworks.
• Support digital transformation across UK P&C operations.

Skills

Lean Six Sigma

Process Improvement

Digital Transformation

KPI Tracking

Education

Bachelor's/Master's degree

Tools

Automation tools

Job description

Job Description

The Manager - Process Excellence & Digital Operations will lead transformation and continuous improvement initiatives across UK P&C Insurance operations, leveraging Lean Six Sigma methodologies, process re-engineering, and digital automation solutions. The role will be responsible for identifying operational improvement opportunities, eliminating process inefficiencies, driving standardization, and delivering measurable productivity, quality, and customer experience improvements. Working closely with client leadership and operational teams, the individual will define transformation roadmaps, execute improvement programs, and establish governance mechanisms to sustain business outcomes.

Responsibilities

• Responsibilities: Lead Lean Six Sigma-led transformation programs.


• Drive process optimization and operational excellence.


• Identify and implement non-AI automation solutions.


• Deliver productivity, quality, and cost improvement initiatives.


• Manage client transformation roadmaps and governance.


• Lead cross-functional process improvement teams.


• Establish KPI, reporting, and benefit-tracking frameworks.


• Support digital transformation across UK P&C operations.

Qualifications

Qualifications: Bachelor's/Master's in any stream 5-8 years with must green belt certification