Process Excellence Manager

Wipro; Chennai District; On-site; INR 2,600,000 - 3,600,000; Full time

Job summary

Wipro in Chennai seeks a seasoned Process Excellence professional to lead Six Sigma and Lean initiatives across large insurance-related engagements. You will mentor Black Belts, drive process reengineering, analytics, and automation, and partner with sector leaders to deliver measurable value.

Strong communication with internal stakeholders and customers is essential, along with cross-functional collaboration to standardize processes and reduce waste.

Qualifications

• Lead consulting assignments delivering value through quality initiatives.
• Manage Black Belts to achieve cost savings and standardization.
• Drive process improvement projects in fast-paced environments.
• Strategic partner to sector leaders for transformation.
• Coordinate benchmarking and best-practices deployment.
• Identify process gaps and drive efficiency.
• Mitigate CSAT risks by addressing dissatisfaction drivers.
• Collaborate with customers and operations to implement improvements.
• Govern Quality/Process Excellence for large engagements.
• Promote Six Sigma, Lean and Kaizen through workshops.
• Enforce standardization and compliance in processes.

Responsibilities

• Lead consulting assignments and deliver business value to customers through quality initiatives.
• Lead a team of black belts to achieve cost savings, process standardization, and value creation targets.
• Support process excellence initiatives and drive improvements in a fast-paced environment.
• Be a strategic partner for sector leaders in driving transformation and act as customer advocate for the line of business.
• Drive benchmarking and best practices deployment across accounts.
• Identify process gaps and improvement opportunities to infuse efficiency and effectiveness into business processes.
• Understand potential customer dissatisfaction drivers and proactively mitigate CSAT risks.
• Work closely with customers and operations leadership to identify opportunities and drive them to closure.
• Drive projects to improve and maintain profitability of the process.
• Lead governance for Quality/Process Excellence initiatives on large engagements.
• Foster a culture of process improvement using Six Sigma, Lean and Kaizen through workshops.

Skills

Process excellence leadership

Six Sigma Black Belt

Lean methodology

Stakeholder management

Tools

Excel

PowerPoint

Job description

• 1. Excellence leader with a demonstrated history of working in the outsourcing/offshoring industry.
• 2. Experience in managing Quality/ Process Excellence initiatives for a cluster of engagements with a size > 1000 FTEs
• 3. Experience in managing a team of black belts and their career pathing
• 4. Must have led/ driven six sigma and lean projects as a Black belt and mentored LSSBB projects as a Lead / Master black belt
• 5. Hands on experience in driving large transformational programs involving process reengineering, analytics, automation in Insurance domain
• 6. Must have worked in cross functional teams and demonstrated ability to drive change in the process in Insurance domain
• 7. Excellent oral and written communication skills and should be able to manage internal stake holders as well as customers.
• 8. Experience in working with the sector leaders and putting together a strategic roadmap for the transformations
• 9. Well versed with MS Office – Excel and PowerPoint.
• 10. Exposure to working in Process excellence role in third party BPOs

Knowledge

• Exposure in driving high impact transformation projects involving technology and process re-engineering in Insurance domain

Job Description

• 1. Lead consulting assignments and deliver business value to the customers through quality initiatives.
• 2. Lead a team of black belts in achieving the cost saving, process standardization, value creation targets for a luster
• 3. Support process excellence initiatives and drive improvement projects in a complex and fast paced environment.
• 4. Be a strategic partner for sector leader in driving transformation and customer advocate for the line of business
• 5. Drive benchmarking and best practices deployment across accounts.
• 6. Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes.
• 7. Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks.
• 8. Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.
• 9. Drive projects to improve and maintain the profitability of the process.
• 10. Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements.
• 11. Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen by facilitating workshops, roadshows etc
• 12. Drive standardization practices and ensure strict compliance in internal and client defined processes.