Training Specialist

Scale Computing; Bengaluru; Hybrid; INR 650,000 - 1,050,000; Full time

Benefits offered by this job

Group medical insurance

Casual dress code

Hybrid work schedule

Paid company holidays

Cab facilities

Fully stocked snacks at office

Vibrant and inclusive workplace Atmosh

Flexible work environment with growth

Job summary

Scale Computing, a global leader in edge computing and hyperconverged infrastructure, is seeking a Training Specialist to join the partner enablement team in Bengaluru. You will publish partner-facing e-learning courses in Articulate Rise 360, manage LMS assets in Docebo, and ensure a consistent learner experience across courses.

You'll triage LMS support requests, collaborate with SMEs, and maintain production pipelines using Monday.com, Google Drive, and Canva.

Qualifications

• Bilingual fluency in English is required.
• Experience in a ticketing or case queue environment (Salesforce or similar).
• Proficiency with Google Workspace (Docs, Sheets, Drive).
• Working knowledge of Canva or other basic graphic asset creation.
• Comfort with basic video editing (iMovie or equivalent).
• Strong attention to detail and organized, proactive work style.
• Clear written communication for async partner-facing and internal use.
• Experience using AI tools (Claude, Gemini, ChatGPT, or similar) for research and content production.

Responsibilities

• Case Triage & Request Intake: log cases, keep requestors informed, and triage for production.
• Course Production: collaborate with SMEs, build courses in Rise 360, and manage versions.
• LMS & Publishing: draft in Docebo, configure metadata, and publish SCORM/xAPI packages.
• Production Management: own Monday.com board, track deadlines, flag blockers.
• Ongoing Maintenance & Reporting: update content, audit courses, generate reports.

Skills

Bilingual English

Ticketing / Case queue

Salesforce

Google Workspace

Canva

Video editing

Attention to detail

Written communication

AI tools

Cross-functional collaboration

Tools

Articulate Rise

Docebo LMS

Rise 360

Canva

iMovie

Salesforce

Google Drive

Claude

Job description

Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide.

About The Role

Scale Computing is looking for a Training Specialist to join our partner enablement team. This role sits at the center of two critical functions: building and publishing partner‑facing e‑learning courses, and triaging inbound partner learning support cases. You will take course designs, scripts, and content frameworks provided by the Sr. Manager and SMEs and produce polished learning experiences in Articulate Rise 360, publish them to our Docebo LMS, and keep the production pipeline organized in Monday.com. You will also serve as the first point of contact for partner LMS support issues and new training requests.

You won’t own training strategy, high‑level curriculum design, or content decisions, as those will begin with the Sr. Manager and will be a collaborative endeavor as we move from planning to production. What you own is execution quality, research and cross‑functional collaboration, production speed, triage responsiveness, and the consistency of the learner experience across everything we publish.

What You’ll Do

Case Triage & Request Intake

• Review training request cases, log them on the Monday.com production board, and keep the requestor informed as the case moves through prioritization and production.
• Serve as the first responder to LMS support request cases, diagnose and resolve issues when possible, and, when deeper intervention is required, elevate the case to the Sr. Manager with full context.
• Maintain accurate case records, status updates, and resolution notes in Salesforce throughout each case’s lifecycle.

Course Production

• Collaborate with SMEs to gather technical content, training materials, and reference documentation needed to teach the core learning outcome for each course; organize and maintain that material in Google Drive as a structured source library for production.
• Use Claude (AI) to conduct course research, compile and synthesize source content, and produce initial course design drafts, translating raw inputs into structured outlines and learning frameworks ready for authoring.
• Build and update courses in Articulate Rise 360 from design documents, scripts, storyboards, and source materials provided by the SMEs or Sr. Manager.
• Submit draft courses to Articulate Review 360 for Sr. Manager/SME review; incorporate feedback and manage version tracking through the approval process.
• Build courses in the LMS to house the Rise 360 authored SCORM files.
• Export approved courses from Rise 360 as SCORM 1.2 or xAPI packages for LMS upload.
• Maintain consistent formatting, brand standards, and style guidelines across all courses.
• Create and edit supporting visual assets using Canva.
• Edit, shorten, splice, pull out, and integrate video content using iMovie or equivalent tools.

LMS & Publishing

• Draft LMS courses in Docebo, upload SCORM/xAPI packages, configure metadata, catalog placement, and enrollment settings using the approved template and current branding guidelines for fonts, headers, thumbnails, certifications, and badges.
• Test course functionality end‑to‑end in the LMS before go‑live; validate and correct issues.
• Maintain course organization, versioning, and landing pages in Docebo.
• Support course marketing to the partner user group at go‑live as directed.

Production Management

• Own the Monday.com production board as the source of truth for all active and pending course work.
• Keep project cards current with accurate stage, owner, and deadline information.
• Flag blockers or timeline risks to the Training Specialist proactively.

Ongoing Maintenance and Reporting

• Apply content updates and refreshes to existing courses as directed.
• Audit published courses periodically for broken links, outdated assets, or formatting inconsistencies.
• Draft and release change documentation when published courses are updated.
• Leverage the LMS data export reporting function and upload to Claude to generate training reports.

Requirements

What You Bring

Skills And Experience

• Bilingual fluency in English is crucial.
• Working hours to align with business hours of Scale Computing teams (ET, MT, PT).
• Experience in a ticketing or case queue environment (Salesforce or similar).
• Proficiency with Google Workspace (Docs, Sheets, Drive, Gmail).
• Working knowledge of Canva or other basic graphic asset creation.
• Comfort with basic video editing (iMovie or equivalent).
• Close attention to detail; noticing when fonts, spacing, or styles are off.
• Organized, self‑directed work style, comfortable checking in/asking questions, with strong follow‑through on triage and revision cycles.
• Clear written communication skills for async partner‑facing and internal communication.
• Experience using AI tools (Claude, Gemini, ChatGPT, or similar) for research and content production.

Nice to Have

• Experience with Articulate Rise/Storyline.
• Experience with Docebo or any other LMS.
• Familiarity with Salesforce reporting and case management.
• Background in partner/channel training, B2B technology, or SaaS environments.
• Experience supporting external learners or customers in a helpdesk or enablement context.

Benefits

• Group medical insurance.
• Casual dress code.
• Hybrid work schedule.
• Paid company holidays.
• Cab facilities.
• Fully stocked snacks at office.
• Vibrant and inclusive workplace atmosphere.
• Flexible work environment with growth opportunities.

Scale Computing is an equal opportunity employer. Final candidates will be subject to a pre‑employment background check.