Courseware Developer

Zscaler, Inc.; Bengaluru; On-site; INR 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Health plans

Time off plans for vacation and sick

Parental leave options

Retirement options

Education reimbursement

In‑office perks

Job summary

Zscaler is seeking a Courseware Developer to join our hybrid team in Bengaluru. You will transform cybersecurity tech into persona-based learning—ILT, interactive eLearning, labs, and assessments. Collaborate with SMEs, instructors, and publishing to deliver accurate, engaging content on schedule.

Expect to build hands-on labs, create scenario-based learning, and deliver high-quality training materials across formats, with a focus on scalable, modular design.

Qualifications

• Interest in AI tools and their adoption in workflows.
• 4–5 years crafting technical learning content for eLearning and ILT.
• Foundational cybersecurity and networking knowledge.
• Strong writing, visual design, and slide deck skills.
• Ability to quickly learn new products and translate SME input into training.
• Video development and editing using Articulate or Adobe tools.

Responsibilities

• Partner with SMEs to capture workflows and craft course designs.
• Create instructor-ready PPT decks that clearly tell a technical story.
• Design engaging, modular eLearning with scenarios and checks.
• Build hands-on labs and product demos inside the actual product.
• Develop assessments mapped to learning objectives.

Skills

AI tools usage

Technical content creation

Cybersecurity knowledge

Technical writing

Video editing

Articulate/Adobe tools

Tools

Articulate Storyline

Articulate Rise

Adobe Captivate

LMS platforms

Job description

About Zscaler

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title, and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high‑impact, high‑accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

Role

We are looking for a Courseware Developer to join our team. This is a Hybrid (3 days per week at Bangalore) role, reporting to the Manager, Technical Courseware Development in the Product Management department. Build training that feels like doing the job. As a Learning Experience Designer, you’ll turn cutting‑edge Zscaler/cybersecurity tech into persona‑ and task‑based learning—ILT, interactive eLearning, assessments, and hands‑on labs. You’ll partner with SMEs, instructors, and publishing to ship content that’s accurate, engaging, and on time.

What You’ll Do (Role Expectations)

• Partner with SMEs to capture real workflows and translate them into course designs, objectives, and storyboards
• Create instructor‑ready PPT decks that tell a clear technical story and are easy to teach
• Design and develop highly engaging, interactive, modular eLearning including scenarios, activities, and knowledge checks
• Build and validate hands‑on labs and product demos in the actual product, troubleshooting issues end‑to‑end
• Develop assessments mapped to objectives, including quiz items and scenario/task‑based questions

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high‑level strategy and hands‑on execution.
• You are a problem‑solver. You love running towards the challenges because you are laser‑focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high‑trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking For (Minimum Qualifications)

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem‑solving
• 4‑5 years of experience creating technical learning content for both eLearning and instructor‑led formats
• Foundational knowledge or strong interest in cybersecurity and networking
• Strong writing, visual communication, and presentation slide design skills
• Proven ability to learn technical products quickly and translate SME input into clear, task‑based training
• Video development and editing skills; proficiency building interactive eLearning using tools such as Articulate or Adobe (Storyline, Rise, or Captivate)

What Will Make You Stand Out (Preferred Qualifications)

• Prior experience or familiarity with Zscaler or similar products and solutions
• Experience using AI tools responsibly to accelerate content development workflows
• Familiarity with LMS platforms and learning analytics

Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In‑office perks, and more!

Zscaler offers a hybrid working model and inclusive benefits. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency: Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long‑term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy‑related support.